Senior Automation Engineer

Job Title: Automations & Professional Services Engineer
Location: Philippines, LATAM or India
Employment Type: Full-Time
Working Hours: 9:00 AM – 5:00 PM EST
Compensation: $2500 to $4000

Our client is Resilience Service Provider (RSP) helping organizations protect themselves against ransomware, data breaches, and operational disruptions. We partner with MSPs, internal IT teams, and forward-thinking businesses through cybersecurity, automation, and IT modernization to deliver scalable, secure, and efficient solutions.

We’re looking for a technical, T-shaped Automations & Professional Services Engineer to help drive innovation in our automation and AI-driven professional services. This hybrid role blends client consulting with hands-on engineering—ideal for someone who thrives in low-code tools like Make.com or n8n, and is equally comfortable writing Python code, integrating LLMs, or managing cloud workflows.

• Lead migrations to Microsoft 365 and Azure environments (SharePoint, Exchange Online, VMs).

• Deploy and configure SaaS/PaaS solutions across client systems.

• Integrate apps and services using Make.com, Power Automate, or custom connectors.

• Perform stakeholder interviews to document requirements and translate them into solutions.

• Secure and onboard new tools into resilient client architectures.

• Build automation workflows using Make.com, n8n, or similar RPA platforms.

• Develop Python scripts or function nodes to enhance workflow logic and integrations.

• Engineer AI-powered automations using OpenAI, LangChain, and retrieval-augmented generation (RAG).

• Design multi-agent systems for business use-cases using CrewAI, Autogen, or similar frameworks.

• Monitor, version, and optimize automations for cost, performance, and resilience.

• Write clear documentation, runbooks, and present solutions to technical and non-technical audiences.

• 3+ years experience in automation engineering, cloud infrastructure, or systems integration.

• Proficiency in Python; experience with JSON, SQL, REST APIs, and token-based auth flows (OAuth2, JWT).

• Experience designing workflows in platforms like Make.com, Zapier, Power Automate, or n8n.

• Familiarity with Microsoft 365 (Teams, SharePoint, Exchange) and Azure cloud services.

• Understanding of API pagination, retries, rate limits, and webhook handling.

• T-shaped profile: deep technical knowledge with strong consulting and communication skills.

• Hands-on exposure to AI tools, prompt engineering, and LLM-based automation.

• Advanced skills in scenario design, error handling, versioning (Make/n8n).

• Familiarity with Docker, Kubernetes, and self-hosting n8n environments.

• Custom node or app development using JavaScript, TypeScript, or Python.

• Integration experience with OpenAI, Anthropic, Llama-3, etc. via REST or LangChain.

• Knowledge of RAG workflows with Weaviate, Pinecone, or Azure AI Search.

• Experience orchestrating agents with LangGraph, CrewAI, or ReAct-like planners.

• AI safety, token optimization, explainability, and responsible AI practices.

• Deployed multi-agent systems on managed control planes (MCPs) with secure, multi-tenant observability.

• Strong understanding of DevOps pipelines (GitHub Actions, IaC with Terraform or Pulumi).

• Background in API development or integrations using Python/FastAPI.

• Familiarity with cloud infra security (Key Vaults, RBAC, secret management).

• Knowledge of reliability patterns (idempotency, circuit breakers, message queues).

Business & Process Consulting (Senior Candidates)

• Business process mapping (BPMN, Six Sigma).

• Change management and client training strategies.

• Strong documentation habits aligned with SOC2/compliance best practices.

• APM tools (DataDog, Prometheus, New Relic) for workflow and model monitoring.

• Creation of custom metrics: cost per inference, failure vs. degradation alerts, LLM latency tracking.

• Experience with performance tuning for AI & automation workflows.

Agile/Kanban delivery with 2-week sprints and iterative demos.

• T-shaped learning mentality – quick learner across adjacent domains.

• Root-cause troubleshooting via logs, stack traces, and observability tools.

• Clear and confident communicator, able to explain tech to executives and end-users alike.

• Experience in MSP, B2B SaaS, or consulting environments.

• Understanding of compliance frameworks (SOC2, HIPAA, CMMC).

• Background in AI ethics, bias mitigation, and human-in-the-loop system design.

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