Account Manager

About Us:
Dunder MIfflin is a leading B2B paper and office supplies company that helps businesses access limitless paper in a paperless world. Our platform is trusted by a lot of companies across a ton of industries, and we’re growing. We’re looking for passionate team members who thrive in our environment and are excited to help customers succeed.

Position Summary:
We’re seeking a motivated and customer-focused Account Manager to join our team. In this role, you will be the main point of contact for a portfolio of customers, helping them derive maximum value from our platform. You’ll work cross-functionally to ensure retention, satisfaction, and growth within your accounts.

Responsibilities:

• Build and maintain strong, long-term relationships with assigned customers

• Understand client business goals and align our solutions to meet their needs

• Serve as the primary point of contact for customer questions, product updates, and issue resolution

• Identify opportunities for account growth and upsell in collaboration with the Sales team

• Conduct regular check-ins and QBRs to assess client satisfaction and product adoption

• Work closely with Product, Support, and Implementation teams to ensure a smooth customer experience

• Monitor account health and proactively address risks to retention or expansion

• Maintain accurate records of account activity in CRM tools

Qualifications:

• 2+ years of experience in account management, customer success, or a similar client-facing role

• Experience in a B2B paper and office supply environment

• Strong interpersonal and communication skills

• Proven ability to manage multiple projects and priorities simultaneously

• Customer-centric mindset with a proactive approach to problem-solving

• Familiarity with CRM and account management tools (e.g., Salesforce, HubSpot, Gainsight)

What We Offer:

• Competitive salary and benefits package

• Flexible work environment

• Opportunities for growth and development

• Collaborative and inclusive team culture

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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