We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

Confluent is seeking a Collections Analyst who is self-motivated and has great verbal and written communication skills. In this role, you will be primarily responsible for the collection of invoices from our customers who range from Fortune 500 corporations to smaller companies.

We are ideally looking for a candidate with 3+ years of experience with collections in a high-growth software or SaaS based environment. Attention to detail, follow through, and planning are keys to success in this role. Since we are a fast-paced, high growth company, we are looking for an independent and effective team player to join our team and help drive our growth.

• Manage cash application, research and resolution of payment disputes

• Dispute invalid deductions and follow up on the status of repayment

• Heavy collection emails to follow up on outstanding invoices

• Documenting daily collections activity in Collections platform

• Partner with the Billing Team to ensure customer invoices are sent out timely

• Manage incoming email to the AR team and respond to inquiries and customer requests

• Pursue Reseller Certificates and Tax Withholding Documents as needed

• Provide excellent and considerate customer service to external and internal customers

• Meet defined department goals, AR aging metrics and DSO

• 3+ years of high volume corporate collections experience in a shared service environment

• Knowledge of billing, cash and collections procedures

• Strong problem solving and written/verbal communication skills

• Ability to prioritize and multi-task with a high volume of invoices and customer inquiries

• Strong attention to detail, goal oriented

• Experience with Netsuite and Salesforce systems

• Intermediate Excel skills

• Commitment to excellent customer service

• Experience with YayPay Collections system

• Process improvement experience

Come As You Are

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

Apply to this Job