IT Support Specialist

About Marshmallow

We build financial products that accelerate the economic freedom for people who move across borders. We started with car insurance — insuring over a million drivers — and we’re scaling beyond. Tens of millions of people move countries each year, facing overlooked financial challenges. Our future is in building financial products around their needs to positively impact their lives.

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.
And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into three tribes; Acquisition, Retention & Claims. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.
We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.

About Tech Ops at Marshmallow
Our compact yet dynamic Tech Ops team, integral to the Architecture division, is committed to ensuring the seamless operation of our internal technology systems. Our role encompasses managing transitions for new joiners, leavers, and movers, providing advanced troubleshooting, enhancing AV technology, and incorporating innovative technological solutions in our agile and fast-paced workplace.

Purpose of the role
We are in search of a Tech Ops/IT Support Specialist for our Budapest office, a pivotal role in supporting our expansion in Hungary and London. Our team is founded on collaborative problem-solving and possesses a diverse range of expertise to address various technical challenges.

Providing an amazing employee experience requires a lot of work behind the scenes! We're the ones improving and driving forward the operational processes that feed into Tech Ops support. We collaborate closely with every team, especially our People team, providing world class support.

What you’ll be doing

• Owning the onboarding experience of our new people from setting up Zero touch deployments, to hosting Tech Onboarding and improving self-service documentation in the Budapest office and for remote joiners.

• Owning the offboarding experience of our leavers, making sure the laptops are locked out after the offboarding process, the kit is returned to the office and it’s ready for new joiners.

• Engaging with vendors for procurement, repairs, and financial processing, particularly for our Hungarian operations.

• Delivering first and second-line tech support across our global offices (London, Budapest, Gibraltar), maintaining service level agreements.

• Continuously enhancing our IT infrastructure, processes, systems, and documentation, with an emphasis on scalability, cybersecurity, and compliance.

• Assisting in audit processes and ensuring adherence to cybersecurity best practices.

• Managing office IT resources including printers, AV systems, and network infrastructure in alignment with security standards.

• Collaborating with other Tech Ops Specialists on policy development, configuration management, and monitoring, with a focus on security and compliance.

What we're looking for from you

• Extensive experience in managing Apple devices at scale, including device management security and compliance.

• Competence in setting up and maintaining a variety of tech equipment, ensuring secure configurations.

• Knowledge of Google Workspace, Slack, MDM (Jamf), and SSO (Okta) (Identity & Access Management tool).

• Experience in managing AV and network equipment in accordance with cybersecurity policies.

• An individual with a very keen eye for detail and an interest in thorough process management.

• A proactive problem solver, eager to tackle technical challenges and willing to engage with cybersecurity and compliance initiatives.

• An organised, deadline-oriented person with excellent communication skills, capable of simplifying technical concepts.

• You should be collaborative, empathetic and approachable as this role requires daily interactions with everyone at Marshmallow

Perks of the job

• Flexi-office working – Spend at least 2 days a week with your team in our Budapest office. The rest is up to you! Plus you have 4 weeks of Work From Anywhere to use, with no need to come to the office.

• Competitive bonus scheme - designed to reward and recognise high performance

• 4-week fully paid sabbatical after being with us for 4 years

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset

• Mental wellbeing support – Access therapy and mental health sessions through Oliva

• SZÉP card - Budget to spend on meals, leisure and accommodation

• Medicover Blue Package - An exclusive pass to top-notch healthcare services

• All You Can Move membership OR Monthly BKK pass - Unleashing your inner fitness guru or having a hassle-free commute - we've got you covered!

• Company-wide Marshmallow Engineering Hackathon twice a year

Our process

We break it up into 3 stages:

• Initial call with our Talent Acquisition Partner (35 mins)

• A skill-based interview where you will fill in details i.e. present a case study, discuss your previous experience etc, with someone from the Tech Ops team (1 hour)

• A team interview to meet your future colleagues, and learn about their everyday day (1 hour)

• A culture interview to check that your work style fits our processes and values (45 mins)

• We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application.

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.

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