Provisioning Specialist
Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.
And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.
The Provisioning Specialist role has a strong focus on the activation and provisioning of various data and voice services. The candidate should be a detail-oriented, highly motivated professional who has 3-5 years of experience in a processing and/or service delivery environment. Professionals with data and/or voice provisioning experience in telecommunications would be ideal. The candidate will analyze service orders to determine any circuit requirements and priorities. This individual will be utilizing our proprietary databases and provisioning systems to review, make changes, and provision service orders timely and accurately for our customers. Among the services this individual will provision are data circuits, voice, VoIP, static IPs, and SIP.
Essential Job Functions:
Ability to ascertain service order requirements and initiate appropriate provisioning activity for installation, disconnection, augmentation, and migration of essential data and voice services
Answer a tech line to assist with service order provisioning
Working side by side with assigners, porting specialists, implementation specialists, and operations techs
Maintaining goals as set by the Department Manager
Ability to follow business procedures and practices
Ensure high quality of all circuit provisioning
Support the management of service level agreements (SLAs) and assessment of key performance metrics (KPIs)
Participate in the creation and maintenance of support documentation for the Advanced Services and Provisioning team
Provision voice and data services in switches/applications such as Metaswitch, DMS-10, GDMS, Adtran AOE, AMS, OES, and APMax
Effectively collaborate with internal teams to resolve order/record discrepancies and other work-flow disruptions
Essential Knowledge, Skills, and Abilities:
These skills are required to be able to perform the job at the time of hire.
Highly effective communication, organizational, and time management skills
Strong analytical and problem-solving skills
Highly motivated, energetic, self-starter
Availability to work overtime as required
Customer Centric mentality
Proficient with Microsoft Office products, Word, Excel, Outlook
Demonstrate independent, sound decision-making skills
Desired Knowledge, Skills, and Abilities:
These skills are desired at the time of hire or will need to be learned and developed.
Working knowledge of provisioning system(s) and applicable workflow(s)
Call center exposure
Education and Experience:
Education: 2-year degree required, 4-year degree preferred
Experience: 3-5 Years of Telecommunications background with some level of provisioning or service delivery experience
Shift Requirements:
Monday – Friday 9:30 AM to 6:30 PM Eastern Standard Time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Additional Information
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.
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