General Manager

As a General Manager, you will lead and transform large-scale manufactured home communities (800+ sites) by driving operational excellence, strategic growth, and creating an exceptional living environment. You will be responsible for comprehensive community management, strategic leadership, and achieving breakthrough performance across multiple critical business dimensions.

A General Manager manages properties that are typically over 800 sites in total.

Responsibilities

Team Management and Leadership (~25% of time)

Provide visionary leadership for communities with 800+ sites

Develop and implement comprehensive strategic initiatives to drive community performance

Manage and develop a large staff of 10+ team members, including multiple Assistant Community Managers and other support staff

Aligns team performance and results with key business outcomes; ensures delivery against community goals and Objective and Key Results (OKRs)

Build a high-performance culture that aligns with Havenpark's core values and strategic outcomes

Operational Excellence and Financial Performance (~25% of time)

Deliver exceptional net-operating income (NOI) performance through sophisticated financial management

Develop and implement advanced strategies to optimize revenue streams

Conduct in-depth financial analysis to identify cost-saving opportunities and efficiency improvements

Oversee comprehensive budgeting, forecasting, and financial reporting

Manage complex vendor relationships and negotiate strategic contracts

Implement innovative approaches to expense management and operational efficiency

Sales and Business Development (~25% of time)

Lead advanced sales strategy for home sales and community occupancy

Develop and implement comprehensive marketing and sales initiatives

Set and drive ambitious sales targets across the community

Implement sophisticated sales pipeline management and conversion optimization strategies

Hold Sales and Leasing Agents to rigorous performance standards and provide advanced coaching

Develop targeted marketing campaigns to attract high-quality residents

Analyze market trends and adjust strategies to maintain competitive positioning

Resident Experience and Community Engagement (~10% of time)

Create and implement comprehensive resident experience strategies

Develop advanced resident retention programs

Oversee complex resident relationship management

Implement Innovative community engagement initiatives

Manage and resolve high-stakes resident concerns with diplomacy and strategic thinking

Compliance and Risk Management (~5% of time)

Ensure absolute compliance with federal, state, and local regulations

Develop and maintain robust compliance training programs

Manage complex legal and regulatory risk mitigation strategies

Conduct comprehensive audits and implement corrective action plans

Ensure strict adherence to Fair Housing Standards and ethical business practices

Collections (~5% of time)

Ensure all rent is billed accurately and collected on-time

Complete all legal action and notices required in compliance with State and Fair Housing Standards

Curb Appeal (~5% of time)

Ensure community equipment and amenities meet safety regulations

Provide a safe and beautiful place for residents to call home through ensuring resident's homesites and common areas are kept to Havenpark's standards

Provide input into community capital plans and ensure all capital projects are completed on time, within scope and budget and according to Havenpark policies

Qualifications

Education: You have a high school diploma or GED. Associates degree preferred but not required.

Experience:

7-10 years of progressive leadership experience in property management

Proven track record of managing large-scale communities (800+ sites)

Demonstrated success in driving sales, improving NOI, and leading large teams

Experience in regional leadership roles highly preferred

Deep understanding of manufactured home community operations

Physical Demands: You can spend long hours sitting while using office equipment, such as computers. This position will also require walking within the community and the lifting of materials and supplies from time to time.

Skills: You have strong organizational skills and attention to detail. You are able to think critically and are a problem solver. In addition, you have excellent written and verbal communication skills.

Additional Requirements: You are able to pass a criminal background check, have a valid driver’s license, and a good driving record.

Apply to this Job