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Senior Client Technology Management Engineer

Remote, USA Full-time Posted 2025-07-27
    Description:
  • As a Sr. Client Technology Management Engineer, you will bring a solid background in current technologies, working as a direct point of contact for our clients to address their business needs through technology.
  • You will act as a Senior Engineering resource when interfacing with assigned clients, providing guidance to address complex architectural and technological challenges.
  • To join our team you should be a critical thinker, attentive to the needs of our clients, and be capable of articulating technology to audiences with varying degrees of technical knowledge.
  • Our ideal candidate will also have familiarity with the alternative investment industry, specifically hedge funds, private equity, venture capital, family office, etc.
  • Address ongoing issues and provide solutions for clients that improve the overall platform
  • Work directly with client approvers to identity a wide range of technical pain points and either resolve through existing technology, or research and identify alternate options to meet their business needs
  • Work with vendors and coordinate on escalated issues internally in a timely fashion
  • Ownership and follow up of pending issues to resolution
  • Tailor technology to adapt to client-specific business requirements
  • Root cause analysis of systemic issues for clients
  • Evaluate and deliver 3rd-party software integrations not currently resold/supported by Abacus
  • Collaborate with other Senior Engineering and Cloud Architect team members to deliver solutions to clients
  • Note common client requests as potential product and platform enhancement opportunities
    Requirements:
  • Minimum 3-4 years' experience in a client facing technology position
  • Minimum 5-10 years’ experience in an system engineering position
  • Experience in the financial sector a plus
  • Experience working at an MSP a plus
  • Certifications a plus (MCSE, MCAA, VCP, CCP)
  • Ability to work EST hours
    Benefits:
  • Competitive compensation
  • Exposure to diverse array of technologies
  • Part of a supportive, friendly team of experienced technicians that aim to deliver exceptional service
  • Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
  • Opportunities to further technical education through online courses and Employee Certification Program

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