Presales Consultant - Customer Success
Job Title: Presales Consultant, Customer Success
Location: United States - Remote
Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease. From concept to production, our software solutions streamline the journey of bringing products to life.
We are looking for an enthusiastic and motivated individual to join the Presales team in North American region. The successful candidate should have extensive knowledge of Apparel and/or Footwear retail business processes, preferably from a Product Development Perspective.
About the Team:
The Centric Presales Team is responsible for engagement with our current customers based in the United States. The team is all home-based and reports to the Director of CST Presales for the USA. Overnight travel will be required.
- About the Role:
- Working directly with Customers to identify their business problems and pain points
- Demonstrate the business benefits embedded in the software with enthusiasm
- Foster relationships to build trust with Customers
- Ongoing communication with existing Customers to keep them informed of new features and future growth opportunities
- Work closely with the Customer Success Managers (CSMs) on upsell & cross-sell opportunities
- Own key activities for the CSMs Quarterly Business Reviews, examples include GAP Reports, refresher training, Change Requests, Upgrades.
- Identify gaps & opportunities in the customer business processes.
- Visit customers on-site or remotely through web sessions.
- About you:
- Highly self-motivated, as well as the ability to collaborate with a team
- Have an in-depth knowledge of Apparel, Footwear, and/or Private Label retail business
- Feel comfortable presenting to all Customer roles, from Product Development to the C-suite
- Excellent organisation and time management
- Resourcefulness, adaptability, and creative thinking
- 5-10 Years Industry experience
- Bonus for familiarity with PLM/PDM
- What we offer:
- Competitive salary and generous benefits package
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern remote work environment and a dedicated and motivated team
- A work environment built on collaboration, flexibility, and respect
- Varied and challenging work to help you grow your technical skillset
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
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