Customer Service Analyst
Are you detail-oriented, experienced with data, and skilled in written communication? If you're looking for a project-based opportunity with the potential for extension, we have the perfect role for you!
In this remote, project-based position, you'll play a crucial role in supporting customer service operations, working with internal reports, secure messages, and customer correspondence. If you could find benefit from this opportunity, please consider applying today!
salary: $29.08 - $40.53 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
- Responsibilities
- Performs a variety of Customer services activities for typically less complex RCS Customers.
- Refers more complex questions to more experienced personnel.
- Assists with research work as needed, particularly with information gathering
- Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues.
- Resolves problems immediately within authority, defers for additional research or forwards to supervision or dispute resolution as needed.
- Refers Customer disputes to research area.
- Processes Customer mail/E-mail, website, fax and other correspondence.
- Maintains updated Customer account information.
- Consults more experienced Customer service personnel with problems and questions.
- Develops knowledge of credit card Customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines.
- Skills
- Business operations
- Business Works
- Business Analysis
- TSYS
- Dispute
- Financial Services
- Excel
- Microsoft Office Qualifications
- Years of experience: 2 years
- Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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