Remote Intake Coordinator-Boston Psychotherapy Practice (Part time)

• Please attach a separate pdf resume instead of using the Indeed template. It is also helpful to send a cover letter with contact info.
• *Applicants must live in Massachusetts. We prefer that applicants live in the Boston area, but that is not necessary.

Company Overview

Cambridge Psychology Group (CPG; www.cambridgepsych.org) is expanding our team in the greater Boston area and throughout Massachusetts. We are a multi-specialty center focused on providing evidence-based psychotherapy, consultation, and training for adults and youth in the state of Massachusetts who experience a range of mental health concerns, including anxiety, depression, OCD, ADHD, PTSD, substance use problems, and personality disorders, among many other conditions.

Job Summary

This is an exciting opportunity to work in a growing psychotherapy practice that aims to provide the highest level of care to clients and be one of the most supportive therapist communities in the region. We are looking to add an Intake Coordinator to our team at CPG located in Arlington, MA. The Intake Coordinator is critical to the operations of our practice. They will help guide referrals through the intake process, which includes fielding initial emails and calls from clients and providers, scheduling and conducting 30-minute clinical intake calls with clients, writing intake reports, matching clients with the right therapist, and assisting clients in completing initial documentation and enrollment in our portal.

The person holding this position works closely with directors at CPG and three other Intake Coordinators. The Intake Coordinator will help oversee patient flow, ensure patient satisfaction, and maintain daily operations by working closely with our therapists and staff. This position requires excellent communication skills, initiative, and superb customer service skills.

This is a part-time position (20-25 hours). It is primarily a remote, online position, but it would be beneficial (not necessary) if the applicant lived close enough to drive into the office occasionally. We are looking for someone to work 2-7pm Monday-Friday.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other administrative duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time, for any reason.

Job Responsibilities
• Guide referrals through the intake process, which includes fielding initial emails and calls from clients and providers, scheduling and conducting 30-minute clinical intake calls with clients, writing intake reports, matching clients with the right therapist, and assisting clients in completing initial documentation and enrollment in our portal.
• Assist in leading and coordinating all aspects of the business office. Help maintain office efficiency particularly as it relates to client intake calls, therapist assignment, registration, and patient flow to enhance patient satisfaction and provider productivity.
• Responsible for helping to coordinate the day-to-day responsibilities of the office staff and support for therapist operational needs. Uphold our office operations at the highest level of efficiency and best business practices.
• Help oversee, manage, and create content for all paperwork for patient care, medical compliance and all levels of required reporting to ensure our office and our practitioners are in compliance.
• Assist in constructing professional letters and emails and maintaining consistency with client and business correspondence.
• Maintain on-going client electronic files and be able to report on client status Coordinate responses to various audit requests.
• Coordinate and attend meetings as needed.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor Clinic Director.
• Maintain strict confidentiality at all times on matters pertaining to the company and its associates.

Qualifications
• Bachelor’s or Master’s degree in Psychology, Business, Healthcare, or closely related field or an equivalent combination of education and experience
• Minimum of one (1 year) experience in an office setting with relevant responsibilities (e.g., operations, intaking, billing, client support, HR, hiring, etc.)
• Experience using Excel, PowerPoint, Word, Adobe products, and/or Simple Practice.
• Preferred but not necessary to have some experience working in the mental health or medical fields
• Excellent writing, grammar, and business communication skills for emails and official documents
• Excellent communication skills over the phone and Zoom with clients and staff
• Detail-oriented, highly conscientious, and able to create self-management systems to prevent mistakes independently. Skilled at checking documents and records for mistakes.
• Ability to self-manage projects and responsibilities and identify company needs and weaknesses and bring to director’s attention to jointly solve
• Ability to respond effectively to sensitive inquiries and complaints

Equal Opportunity Employer

Cambridge Psychology Group is fully committed to a diverse workforce and a policy of equal employment opportunity in all of its activities, including employment decisions. CPG policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, relationship identity or relationship structure, gender identity or expression, veteran status, disability or any other characteristic protected by law.

To Apply

Interested candidates should send an email and resume to: Terah Schamberg, Director of Operations & Outreach, Cambridge Psychology Group. Or please upload your resume with your contact information in your application through Indeed.

Job Type: Part-time

Pay: $25.00 per hour

Expected hours: 20 per week

Benefits:
• Work from home

Schedule:
• 4 hour shift
• Afternoon shift
• Evening shift
• Monday to Friday

Location:
• Massachusetts (Required)

Work Location: Remote

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