Work from Home Customer Service Representative
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My name is Lance Bridges, CEO of Superior Roustabout Service and Co-Owner of The Singleton Group Inc & BrookeView Lawn Care, and I am seeking a highly motivated and customer-focused individual to join our growing team as a Work from Home Customer Service Representative. In this fully remote role, you will serve as the first point of contact for our clients, delivering exceptional support and ensuring a positive customer experience with every interaction.
Salary:Â
$1,000 Weekly
Key Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and efficient manner.
- Resolve customer issues, answer questions about products and services, and provide appropriate solutions in a timely fashion.
- Maintain accurate and detailed records of customer interactions using our CRM systems.
- Collaborate with internal teams to address customer needs and escalate complex issues when necessary.
- Stay up to date with product knowledge, policies, and procedures to provide accurate and helpful information.
- Meet or exceed daily performance metrics and quality assurance standards.
Required Qualifications:
- High school diploma or equivalent; additional education or customer service certifications are a plus.
- Previous experience in a customer service role, preferably in a remote setting.
- Excellent written and verbal communication skills.
- Strong computer literacy, including proficiency in common business software and web-based applications.
- Ability to multitask, prioritize work, and manage time effectively in a self-directed remote environment.
- A quiet, distraction-free workspace and high-speed internet connection.
Preferred Qualifications:
- Experience with CRM or help desk software such as Zendesk, Salesforce, or similar platforms.
- Bilingual abilities are a plus, but not required.
The Singleton Group Inc. offers a supportive virtual work environment, growth opportunities, and a team-oriented culture. Join us to help provide outstanding service to our valued customers while enjoying the flexibility of working from home.
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