Pharmacy Solutions Manager

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WHY JOIN FCS

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.

Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.

A LITTLE BIT ABOUT FCS

Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.

Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.

Come join us today!

Summary:

The Pharmacy Solutions Manager is responsible for supporting the Associate Director of Clinical Specialty Pharmacy Operations with the management of employee engagement, training, accreditation, and compliance requirements. The Pharmacy Solutions Manager will work closely with senior leadership to foster a culture of continuous learning and maintain the pharmacy’s accreditation standards. Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures.

PRIMARY TASKS AND RESPONSIBILITIES:

• Develop and implement employee engagement strategies that foster a positive work environment and high employee satisfaction.
• Conduct regular employee feedback surveys and focus groups to identify areas for improvement in engagement and workplace culture.
• Collaborate with HR and leadership teams to design recognition programs, team-building activities, and other initiatives to enhance employee retention.
• Monitor customer service complaints to ensure effective and timely resolution, escalating to leadership per protocol.
• Establish and implement departmental policies, goals, objectives, or procedures in conjunction with FCS P.A.C.T values and mission.
• Design, deliver, and manage ongoing training programs for pharmacy team members, ensuring compliance with state and federal regulations.
• Monitor and evaluate the effectiveness of training programs and make data-driven improvements.
• Facilitate onboarding and orientation programs for new hires.
• Support pharmacy operations to meet accreditation requirements, including preparing for accreditation audits and maintaining certifications (e.g., URAC, ACHC, NABP and NCODA).
• Coordinate with cross-functional teams to address compliance and accreditation matters.
• Collaborate with other department managers to ensure efficiency, effectiveness, or sustainability of operations.
• Follows all federal/state pharmacy/healthcare regulations and maintains necessary records pertaining to the Board of Pharmacy in the state of residence and compliance within the company.
• Additional tasks as needed to support the team and FCS.

EDUCATION/CERTIFICATIONS & LICENSES:

• Bachelor's degree required.

EXPERIENCE:

• Minimum 3 years management or supervisory experience in a similar work environment required.
• Proven experience in training development and delivery preferred.
• Demonstrable knowledge of specialty pharmacy industry preferred.

CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:

• Analysis & Critical Thinking
• Strong interpersonal skills to include effective verbal and written communication
• Solid time management with the ability to prioritize multiple tasks
• Ability to collaborate across various levels of management, departments, and teams
• Comfortable negotiating problems and exploring solutions with physician population

VALUES:

• Patient First – Keeping the patient at the center of everything we do
• Accountability – Taking responsibility for our actions
• Commitment & Care – Upholding FCS vision through every action
• Team – Working together, one team, one mission

Expectations for all Employees

Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination, or other potential improprieties to the attention of their management or the human resources department.

SCREENINGS – Background, drug, and nicotine screens

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing.Medical Marijuana cards are not recognized.

EEOC

Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ([email protected]) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.

FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Originally posted on Himalayas

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