Salesforce Business Analyst

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.

Job Description

• Requirements Analysis.


• Design and implement functional solutions in projects.


• Provide effort estimations for projects.


• Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.


• Analyze and improve application performance.


• Collaborate with technology providers when required by the project.


• Contribute to the validation of the solution against functional requirements.


• Comply with the agreed software quality standards set by Omega’s Technical Management.


• Generate functional documentation for completed projects.


• Collaborate within Omega’s community of practice by sharing knowledge.

Required Experience

• Minimum of 4 years work experience with Salesforce administration, configuration and consulting roles.


• Experience in business process analysis and redesign.


• Experience in functional design and implementation of Salesforce solutions to support sales, customer service, and after-sales processes, ensuring continuous improvement and user adoption


• Experience with different clouds such as Sales, Service, Marketing Cloud, Community, etc.


• Experience with Agile methodology.


• Oral and written fluent in English.

WHAT DO WE OFFER

• Permanent contract.


• Flexible Schedule. We make it easy. Balance your professional and personal life.


• Certifications plan. Improve your skills and get the official certificate from our main partners.


• Home Office. You decide and we support you.


• Flexible retribution (public transport ticket, Ticket restaurtant, …).


• Health insurance.


• OMEGA in action. Our commitment to a better society is not just an intention


• Professional development: Evolve, grow and get where you want to go.

What do We offer

• Permanent contract.


• Flexible Schedule. We make it easy. Balance your professional and personal life.


• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.


• Home Office.


• Flexible retribution (public transport ticket, Ticket restaurant, …).


• Health insurance.


• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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