Program Manager

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves leading and developing team members while maintaining a strong understanding of client-facing and industry trends.

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  Lead by example and develop team members for positions of greater responsibility in the future.
  


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  Maintain working knowledge of client-facing and industry trends as well as providing updates to program and team leadership.
  


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  Provide insight and analysis to clients to demonstrate subject matter expertise.
  


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  Grow program margin through demonstrated performance, patient support, and implementation of all applicable Sonexus offerings.
  


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  Own client relationship and act as the escalation point / liaison for all program services, projects, and operational performance issues.
  


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  Create, modify and provide professional client-facing reporting and analytics.
  


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  Interact with clients, project sponsors, stakeholders, and various project members to ensure specified business needs are met.
  


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  Assist in the post-implementation analysis to ensure requirements are fulfilled.
  


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  Develop and demonstrate a comprehensive knowledge of customer invoicing, payment terms, collections, and customer payment history to assist Accounts Receivable.
  


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  Analyze program processes and provide recommendations for improving efficiency; reduce client expenses when possible while never sacrificing quality of care.
  


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  Urgently resolve, escalate, and own issues negatively impacting productivity or quality.
  


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  Build a knowledge base of each client's business, organization and objectives.
  

Qualifications

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  8-12 years of experience in direct leadership, preferred.
  


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  Bachelor’s degree in related field, or equivalent work experience, preferred.
  


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  Demonstrated project management experience preferred.
  


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  Understanding of P&L statements.
  


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  Intermediate to advanced experience with Microsoft Office products including Word, PowerPoint, and Excel.
  


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  Proven ability to hold self and others accountable in pursuit of providing world-class support.
  


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  Ability to travel 25% of time.
  

Requirements

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  Demonstrate advanced knowledge of Cardinal Health and client landscape, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation.
  


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  Coach, teach, and mentor direct reports to maximize efficiency, effectiveness, and productivity.
  


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  Interact with clients to provide resolution to inquiries and updates on program performance.
  


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  Deliver broad-based portfolio of solutions that meet Cardinal Health and customer goals.
  


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  Effectively facilitate cross-functional coordination with both internal and external partners.
  


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  Influence account profitability.
  


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  Basic understanding of information technology as it relates to client and program technical support.
  


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  Build and maintain high-level, long-term trusted advisor relationships.
  


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  Lead and deliver professional program status to clients and Sonexus senior leadership.
  


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  Identify and qualify opportunities within service portfolio with existing clients.
  

Benefits

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  Medical, dental and vision coverage.
  


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  Paid time off plan.
  


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  Health savings account (HSA).
  


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  401k savings plan.
  


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  Access to wages before pay day with myFlexPay.
  


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  Flexible spending accounts (FSAs).
  


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  Short- and long-term disability coverage.
  


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  Work-Life resources.
  


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  Paid parental leave.
  


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  Healthy lifestyle programs.
  

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