Senior Technical Writer

• Work closely with the software development team to produce high-quality, clear, and concise technical documentation for both users and developers.


• Take initiative to improve the developer experience by testing tools and services, investigating problems, and channeling feedback into high-quality, impactful documentation.


• Accurately prioritize documentation, from the layout of content on a page to finding its accurate place in the entire documentation taxonomy, with search optimization in mind


• Define standards and style guidelines that help other writers and engineers.


• Plan and develop a wide range of information products for software, including guides, tutorials, Web-based help systems and specifications.


• Research, write, proofread, edit and translate end-user manuals and online help.


• Create screenshots and illustrations using graphic tools. Assist in the design of documentation templates and the development of group tools.


• Work in an agile development environment and gather information for a writing assignment from a variety of sources, including development, QA, project, and product managers.


• Manage multiple projects and deliverables.


• Improve existing onboarding and education processes with documentation, helping engineers get quickly up to speed.


• Use wireframe tools such as Adobe XD or Balsamiq.


• Other duties assigned.

• Bachelor's or master's degree in a relevant field.


• 5+ years of experience writing user and developer-facing documentation and other forms of technical content.


• Experience writing for web, software, hardware, or cloud technologies.


• Experience producing Power Point Presentation for stakeholders.


• Experience with Confluence and Lucid Charts.


• Excellent written and verbal communication skills.

• Ability to independently create, organize and structure documents.


• Proven ability to write technically accurate, concise, and detailed content.


• Design and analytical abilities.


• Ability to create graphics using tools such as Lucid chart and other editing software for graphics.


• Provides recommendations to continuously improve technical writing in the organization.

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