Build Specialist

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves supporting customer-facing activities and managing projects to deliver on-time solutions as a SaaS Build Specialist.

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  Effective provisioning, installation, configuration, solution migration, and maintenance of systems hardware and software within Infios’s Cloud network
  


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  Utilizes various automation, monitoring, and service management tools & techniques to troubleshoot issues and perform performance tuning
  


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  Involved in architectural decision making, providing recommendations based on knowledge and past experience
  


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  Ensures that system infrastructure, operating systems, software systems, and security mechanisms adhere to best practices and organizational standards
  


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  Participates in technical research and development to enable continuing innovation and automation on SaaS migration and upgrades
  

Qualifications

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  Technical Associate Degree or Bachelor Degree in IT, Computer Science, or related field
  


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  3+ years of experience administering Cloud based infrastructure – AWS, Azure, OCI
  


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  Deep understanding of Microsoft technologies including Active Directory, Group Policy, Remote Desktop Services, IIS, Failover Clustering, and common server OS including Server 2022
  


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  Background in Microsoft SQL from a DBA and programming perspective
  


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  Experience with Terraform, Kubernetes, Helm, Jenkins, Python, PowerShell scripting is a plus
  


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  SOC, PCI, and other compliance standards knowledge a plus
  


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  Previous experience working on Infios systems is a plus
  


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  Experience managing projects in a customer-facing role
  

Requirements

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  Ability to provide superior customer satisfaction
  


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  Enjoys intellectual challenges/troubleshooting
  


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  Strong written and verbal communication skills facilitated by excellent interpersonal skills
  


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  Ability to manage stress in a productive manner
  


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  Ability to confidently deal with clients and deliver messages effectively
  


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  Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner
  


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  Ability to prioritize and escalate where necessary
  


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  Attention to detail, ability to manage changing priorities and be focused, motivated and enthusiastic
  


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  Possess strong sense of teamwork, integrity, self-motivation, positive attitude, and initiative
  

Benefits

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  Opportunity to work remotely in Brazil
  


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  Commitment to inclusion in the workplace
  


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  Safe and welcoming environment where every individual’s unique experiences and perspectives are valued
  

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