Customer Service Specialist - Overnight/Weekend Support

Position Title: Customer Service Specialist - Overnight/Weekend Support

Department: Scheduling Dept

Reports To: Call Center Manager

Schedule: Full Time - 36 hours; Friday- Sunday 12 hour shifts

Salary Range: $20-22/hour

Founded in 2010, located in Portland, Oregon, Linguava is a full-service language service provider with an expertise in comprehensive, responsive, and high-quality language access for patients, providers, families and coordinated care organizations.

As our remote Customer Service Specialist in the Scheduling Department, we are looking for a person with several key administrative skills including efficient time management, attention to detail, and outstanding customer service skills.

Responsibilities:
• Handling and resolving email requests from a dedicated client and interpreters related to scheduling, as the first point of contact.
• Assisting in answering clients/interpreters calls, when needed.
• Efficiently input data & maintain accurate database information.
• Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager.
• Manage all inbound interpreter calls and inquiries.
• Manage all inbound interpreter calls, emails and securing interpreters to cover appointments.
• Managing all of the appointments for a dedicated client by meeting both Linguava and client service levels for securing interpreters to the appointments.
• Other duties as assigned.

Skills/Abilities:
• Possess the ability to handle stressful and challenging situations in a calm and professional manner while working with internal and external clients.
• Professional communication skills; verbal and written.
• Proficiency with standard software applications (Excel, Word, Powerpoint), and familiarity with other web-based applications.
• Ability to excel in a demanding, dynamic, and team-based working environment.

Experience Requirements:
• 2 years of experience in customer service.
• 2 years of experience working in a fast-paced office environment.
• Exceptional data entry & accuracy skills.
• Professional verbal & written communication skills.
• Organized & motivated with excellent follow-through, multi-tasking, and problem-solving skills.
• Proficiency in MS Office applications.
• Ability to work independently while remaining an effective and efficient member of cross-functional teams.
• Ability to analyze problems and develop processes to alleviate problems.

We highly encourage members of all communities and backgrounds to apply. We believe that having diverse backgrounds, viewpoints, beliefs, and experiences only makes a team stronger. At Linguava, we celebrate our differences and are proud to grow together as a team and community.

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