Overnight Roadside Support Specialist - Bilingual (French / English)
- Now Hiring: Bilingual French & English Customer Service RepresentativePay Range: $20.50 to $21.50/hrSchedules: Full-Time, Rotating OVERNIGHT Shifts
- Option 1
- Long Week: Wednesday–Saturday (7:00 PM – 7:00 AM)
- Short Week: Thursday–Saturday (7:00 PM – 7:00 AM)
- Option 2
- Long Week: Sunday–Wednesday (7:00 PM – 7:00 AM)
- Short Week: Sunday–Tuesday (7:00 PM – 7:00 AM)
Apply now: eagleteleservices.biz/careers.html
Completion of the application process is required for consideration.
About Eagle TeleServices
Eagle is a 24/7 customer response center serving the North American commercial trucking industry. We support after-hours road service for industry leaders such as Michelin Americas Truck Tires, Yokohama Commercial Tire, American Commercial Tire Network, and independent tire dealers.
Joining our team means developing a strong sense of urgency and problem-solving skills that help keep trucks — and the economy — moving.
Position Overview
We're looking for a bilingual (French & English) communicator who thrives in a fast-paced, customer-focused environment. You’ll play a key role in helping commercial truck drivers get back on the road quickly and safely.
- Key Responsibilities
- Accurately locate vehicle breakdowns across the U.S. and Canada using digital mapping tools
- Communicate clearly and professionally in both French and English via phone and email
- Coordinate with drivers, fleet dispatchers, and tire vendors to arrange timely tire replacements
- Follow detailed customer profiles to ensure accurate service and product fulfillment
- Enter critical service information into our system in real-time during calls
- What You Bring
- Full fluency in French and English (spoken and written)
- Minimum typing speed of 40 words per minute
- Strong verbal and written communication skills with sharp attention to detail
- At least 1–2 years of customer service experience
- Ability to multitask in a high-pressure environment
- Confident navigation of online tools and mapping applications
- A personal computer and reliable high-speed internet (cable or fiber) that meet our tech requirements
Ready to Apply?
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Job Type: Full-time
Pay: $20.50 - $21.50 per hour
Expected hours: 36 – 48 per week
- Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
- Shift:
- 12 hour shift
- Overnight shift
- Rotating shift
- Education:
- High school or equivalent (Required)
- Experience:
- Customer service: 2 years (Required)
- Language:
- French & English fluently (Required)
- Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
- Day Shift (Preferred)
Work Location: Remote
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