Sales Support Specialist (Remote) Full Time

Sales Support Specialist (Remote)

About Us Guna Inc. is a homeopathic pharmaceutical company specializing in natural medicine. Since launching in the USA in 2006, we have been dedicated to offering our customers high-quality low-dose homeopathic medicine. We set the standards for excellence in creating natural products exclusive to our brand.

Are you passionate about natural medicine or eager to learn more? Guna Inc. is looking for a self-motivated team player to join our team as a Sales Support Specialist.

The Sales Support Specialist plays a vital role in supporting our sales team by identifying and developing sales leads, supporting account management, and participating in sales activities that drive growth and customer retention. This role will require you to build an understanding of healthcare customer applications and GUNA solutions to identify and explore potential opportunities.

Key Responsibilities
• Prospecting: Research and identify potential leads to expand our customer base.
• Outbound Outreach: Conduct calls, emails, and LinkedIn messaging to introduce Guna, with a focus on persistent follow-ups and testing different messaging strategies to improve results.
• Company & Product Education: Educate and build trust with potential customers about Guna and its innovative products.
• Customer Service & Support: Provide support to customers by addressing inquiries, resolving issues, entering product orders, and ensuring a seamless customer experience.
• Lead Qualification & Pre-Sales Activities: Qualify inbound leads, conduct initial outreach, and assist with product inquiries.
• Administrative Support: Handle customer service-related questions, data entry, follow-ups, and appointment setting.

This role requires someone who excels at developing strong customer relationships via telephone and digital platforms while effectively presenting and communicating relevant information to potential customers. Additionally, they should be able to work independently and manage multiple tasks efficiently.

Qualifications

· Bachelor’s degree in communication, business, or related field

· Previous experience with B2B sales; experience selling to healthcare practitioners a plus

· Proficiency in Microsoft Office Suite with the ability to quickly learn new systems; previous experience with SAP Business One a plus

· Proactive nature with the ability to manage multiple priorities efficiently

· Tenacity, creativity, and enthusiasm

Flexibility:

This is a fully remote, full-time position that can be based anywhere in the US. The successful candidate will be expected to work 8 hours per day, Monday-Friday (40 total hours per week). While we need your schedule to be consistent, you will have the flexibility to establish standard hours that work best for you between 8:00 AM and 7:00 PM EST.

Compensation and Benefits

· Compensation: $21.00 per hour plus the ability to earn a quarterly bonus

· Health, Vision and Dental Insurance

· Paid Time Off: 4 weeks of PTO each year, 9 paid holidays

· Perks: Monthly Fitness stipend and iPhone

Join Guna Inc. and be part of a team that is transforming healthcare through innovative natural medicine solutions!

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:
• Quarterly bonus

Schedule:
• Monday to Friday

Work Location: Remote

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