[Remote/WFM] Remote Outbound Call Center Representative

Position at a Glance:

• Company: Workwarp
• Compensation: a competitive salary
• Start Date: Immediate openings available
• Position: Remote Outbound Call Center Representative
• Location: Remote

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Outbound Call Center Representative - $15.00/ hour plus uncapped
commissions
$13 to $15 an hour
Full-time and Part-time
No Degree Mentioned
Health insurance
Dental insurance

Qualifications
•A minimum of 1 year's call center experience or 2+ years of general work experience is mandatory.
•Candidates with previous high volume outbound call center experience in a metrics-centric environment
handling auto-dialer and scripts are given preference.
•An enthusiasm for working in a results-focused outbound call center milieu.
•Convincing yet courteous demeanor while managing customer objections and issues.
•Effective communication skills characterized by a friendly and conversational tone.
•Strict adherence to daily schedule including timely start, breaks, lunch, and end times.
•Strong technical acumen and the proficiency to simultaneously manage multiple systems while making
calls.
•Fluency in English
•To qualify for remote or hybrid position, you must have reliable internet service with a verified minimum of
10MB upload/download availability in your home.
•To qualify for remote or hybrid position, you must have the following equipment: keyboard, monitor and
computer. Company provides headset. You are to provide your own workspace, furniture and ensure a
quiet workspace.
•A clear background check is a prerequisite for this role.

Benefits
•Begin with a rate of $13.00 to 15.00 per hour plus uncapped monthly commissions: based on experience.
• Full time (Monday-Friday, 8AM-4:30PM)
•Part time Flexible hours
•We offer highly competitive benefits.
•Medical, Dental and Vision plans, with coverage starting from the first of each month after 90 days of your
starting date
•Pay is bi-weekly and includes monthly potential bonuses from commissions.

Responsibilities
•Your responsibility will be to connect with customers through our CRM, schedule and confirm appointments.
•Achieve a minimum of 300 calls per day and the ability to set 5 to 7 appointments per day.
•Consistently demonstrate impeccable customer service and customer satisfaction.
•Effectively communicate appointment expectations, respond to objections tactfully and professionally
•Display a positive, professional, and energetic demeanor towards customers and co-workers.
•Meet daily performance expectations set by the department head.
•Negotiation skills in setting times and dates for appointments.
• Immediately escalate any member complaints to your manager.
•Participate occasionally in one-on-one coaching sessions

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