[Remote/WFM] (native German & English C1) Customer Support
Role Snapshot:
- Company: Workwarp
- Location: Remote
- Compensation: a competitive salary
- Start Date: Immediate openings available
- Position: Customer Support Consultant
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Passionate about the world of tech?What if you had a chance to be a part of the worldÂs leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? LetÂs see what it takes
What You Will Do:
 Providing exceptional customer and technical support via calls, emails, and chats
 Gathering required technical information to ensure resolution of complex cases
 Working with cross-functional teams
 Meet team KPIs
 Ensure customers' satisfaction
 Securely work with customers sensitive information
What you need to succeed in this role:
 Excellent German and English
 Ability to work collaboratively in a team
 Independent and proactive approach to work
 Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 MbpsÂdownload and 40 MbpsÂupload)
Will be a great plus:
 Experience in customer support
 Experience with CRM systems
Benefits and Perks:
 Flexible schedule: Friday to Sunday, along with two flexible days during the week, 9 AMÂ5 PM, CET
 Opportunity to work fully remotely
 Inclusive international environment
 Compensation in USD
 Good bonuses for referring friends
 Paid intensive training and probation
 Work-life balance
 Responsive management interested in your growth and long-lasting cooperation
 Greenhouse conditions for self-development
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, weÂve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. Apply Job!
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Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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