[Remote/WFM] Merchant Services New Verticals Team Lead
If you're driven by purpose, this role is for you. We are hiring a Merchant Services New Verticals Team Lead! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. Earn a reliable and steady income of a competitive salary.
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About the positionAs a Merchant Services Team Lead at DoorDash, you will oversee a team dedicated to building and maintaining Merchant Catalogs. This role focuses on leading a motivated team to ensure customer success and operational efficiency, while also providing backend and customer-facing support to internal sales teams. You will report to the Merchant Services Updates or Launch Supervisor and will be expected to work in a hybrid model once offices reopen.
Responsibilities
 Lead a team of motivated individuals focused on customer success to deliver on operational KPIs.
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 Support your team by being present and approachable, answering questions, hosting biweekly 1-on-1 and team meetings, and providing real-time feedback.
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 Assess and establish goals for individuals and the broader team.
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 Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business.
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 Improve on existing processes and workflows.
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 Develop impactful projects and report on performance.
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 Work with other partners to ensure the success of the team.
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 Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement.
Requirements
 Experience in operations, customer service, or other relevant fields.
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 Proficient understanding of Salesforce and Google Sheets.
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 Ability to motivate a team, set and achieve targets, and manage career growth and performance.
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 Comfortable making tough decisions balancing quality and quantity.
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 Ability to manage multiple project deadlines and shifting priorities.
Nice-to-haves
 Experience in team management or leadership roles.
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 Strong problem-solving skills and operational mindset.
Benefits
 Premium healthcare coverage
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 Wellness expense reimbursement
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 Paid parental leave
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 Comprehensive benefits and perks Apply Job!
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Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
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