[Remote/WFM] IT Systems Engineer / North America / Canada / Fully

We're looking for a reliable person to join us as a IT Systems Engineer / North America / Canada / Fully Remote! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.

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Here at Escape Velocity Entertainment, we are looking for a new member for our IT team. As an IT Systems Engineer you will perform daily tasks to make sure our development team can focus on developing. You will be responsible for onboarding new employees, offloading employees, keeping systems running, troubleshooting application issues, being a focal point for IT tickets, improving processes and much more.

What we will do together:
• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise with vendors and other IT personnel for problem resolution
• Work with people collaboratively, help troubleshoot and solve problems remotely.

What you will bring:
• BS/MS degree in Computer Science, Engineering or a related subject
• Proven working experience in installing, configuring and troubleshooting UNIX /Linux/Windows based environments.
• Solid experience in the administration and troubleshooting of applications
• Cloud experience, preferably in AWS
• Some experience with virtualization and containerization (e.g., VMware, Virtual Box)
• Solid experience with monitoring systems
• Scripting skills (being able to read a script) (Python, Powershell, Bash)
• Proven working networking knowledge (TCP/IP, DNS, troubleshooting)
• Excellent written and verbal communication skills
• Willingness to help people with their issues
• Being able to clearly communicate technical concepts to non-technical employees
• Communication with vendor
• Planning and time management
• Creating and maintaining documentation
• Work with version control system (Perforce, Git)

Interested… a bit about Escape Velocity:

Escape Velocity is a team of passionate, talented developers working at a studio that offers excellent benefits and what we believe is a fantastic project. But that doesn’t make us unique. What does make us special? We value the time, energy, and talent of our players and our colleagues. We want every hour spent developing and playing our games to be an incredibly rewarding and worthwhile use of your time. To that end, we are fully remote and support team members nearly anywhere in the world.  We prioritize honesty, even when that means sharing bad news. We strive to give everyone autonomy so they can determine how best to work and play, and we care more about what you bring to the game and studio than how many hours you’re clocking. We believe in constant improvement across all areas – from the game itself to our production design – and are constantly re-evaluating how we spend our time to ensure that we’re not wasting yours and we’re all always working on the most important things. Finally (and perhaps most importantly) we’re dedicated to building a culture of play, which not only makes us better game makers, but also strengthens the bonds between us all.

How to apply:

Click apply and complete an application along with a Resume / CV. If we would like to move forward with your application, a member of the Recruiting Team will reach out to you and guide you through our process.

Escape Velocity is proud to be an equal opportunity employer, we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.

Applications will be considered? regardless ?of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.

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We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.