[Remote/WFM] Fastwyre Broadband | Customer Service Representative

Key Job Details:

• Location: Remote
• Company: Workwarp
• Start Date: Immediate openings available
• Compensation: a competitive salary
• Position: Fastwyre Broadband | Customer Service Representative | Overland Park, Ks

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Location: Overland Park, Kansas | Hours: Tuesday - Saturday, 11 AM - 8 PM

Position Overview

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be dedicated to delivering exceptional service to our customers, while helping them navigate our products and services. You will play a key role in supporting both our local communities and employees by utilizing the latest technology to meet the evolving needs of a global economy.

Key Responsibilities
• Drive customer satisfaction by proactively offering product and service recommendations to match customer needs.
• Achieve sales targets by explaining and promoting our range of services, including local and long-distance telephone, cable television, and internet offerings.
• Handle customer inquiries related to service applications, installations, policies, and account management.
• Process service orders, including installation, disconnection, and feature changes, using company systems.
• Address billing inquiries, provide account information, and assist with payment options for overdue accounts.
• Log customer details accurately and assist with troubleshooting service issues by collaborating with the appropriate teams.
• Support technicians by providing necessary information and assisting in clearing service disruptions.
• Help with bad debt collections and other administrative duties as needed.
• Contribute to the coordination of special projects and perform other tasks as assigned.

Skills & Qualifications
• Excellent communication skills, both verbal and written, with a positive and professional approach to customer interactions.
• Proficiency in using computer systems and software (including Microsoft Office Suite), with the ability to adapt to new technologies and processes.
• Strong teamwork skills, with the ability to take initiative and work independently when needed.
• Ability to embrace change and contribute to continuous improvement efforts.
• Knowledge of customer service regulations, particularly related to Customer Proprietary Network Information (CPNI).
• Flexibility to work a schedule that best serves our customers, including occasional adjustments when needed.

Education & Experience
• High school diploma or equivalent required.
• A minimum of 3+ years of customer service or sales experience is preferred.
• Experience in telephony and cable television services is a plus. Apply Job!

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Your Future Starts Here

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now!