[Remote/WFM] Customer Support Specialist - Live Chat & Email
We're looking for a reliable person to join us as a Customer Support Specialist - Live Chat & Email! This is an exciting Remote opportunity with an immediate start. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.
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DescriptionWe are currently seeking a motivated individual to join our team as a Live Chat and Email Agent. As a Live Chat and Email Associate with Thedigitalheadhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need... assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.
Company Culture and Environment
The company fosters a supportive environment that prioritizes customer satisfaction and promotes teamwork among associates. Employees are encouraged to utilize their critical thinking skills to enhance customer interactions and solutions.
Career Growth and Development Opportunities
The position offers opportunities for skill enhancement in customer service and technical support, allowing associates to gain valuable experience that can lead to career advancement within the company.
Detailed Benefits and Perks
While specific benefits are not mentioned, the company ethos suggests a commitment to employee growth and satisfaction, which may include standard benefits typically associated with customer service positions.
Compensation and Benefits
 Competitive salary based on experience
 Health, dental, and vision insurance
 Retirement savings plan options
 Generous vacation and paid time off policies
Why you should apply for this position today
This is an excellent opportunity for individuals looking to develop their customer service and technical skills in a fast-paced environment. By joining our team, you will have the chance to make a positive impact on customer experiences and contribute to a supportive team culture.
Skills
 Strong communication skills, both written and verbal
 Ability to troubleshoot and resolve customer issues
 Technical proficiency in using chat and email platforms
 Critical thinking and problem-solving skills
 Experience in customer service roles preferred
Responsibilities
 Respond to incoming chats and emails from customers
 Identify and address customer needs related to extended service plans
 Assist customers in troubleshooting and servicing covered products
 Maintain accurate records of customer interactions
 Collaborate with team members to improve service quality
Qualifications
 Previous experience in customer service or tech support role preferred
 Excellent problem-solving abilities
 Strong attention to detail and ability to multitask
Education Requirements
 High school diploma or equivalent required
 Relevant certifications or training in customer service or technical support a plus
Education Requirements Credential Category
High school diploma or equivalent
Experience Requirements
 1-2 years of experience in customer service or a related field preferred
 Familiarity with chat and email customer service platforms is advantageous
Why work in Creve Coeur, MO
Creve Coeur offers a blend of suburban tranquility and urban convenience, making it an ideal location for professionals. The area is known for its friendly community atmosphere, access to parks, and proximity to major business districts, providing a great balance of work and leisure activities Apply Job!
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