[Remote/WFM] Customer Service/Care Representative Day Shift

An exciting opportunity awaits for a talented Customer Service/care Representative Day Shift Hybrid Remote! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.

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If you enjoy talking to people and helping them, want to grow your career and are passionate about quality Customer Service we have just the opportunity for you!

Job Responsibilities:

Your specific duties in this role will include, but are not limited to:

· Assist customers with their inquiries via inbound and outbound calls

· Communicate clear and accurate information

· Customer account updates/maintenance

· Finding resolution for customer problems and issues

· Assisting with customer retention

· Serve as the customer’s advocate, working closely with other departments to ensure timely resolution of customer issues

· Escalates more complex issues as needed

· Renew customer contracts; educate customers regarding service options and handle billing issues.

Job Requirements:

Specific qualifications for the role include, but are not limited to:

· 1-2 years customer service related experience

· Computer Skills- MS office, typing skills

· Excellent communication and telephone skills

· Ability to multitask

· Ability to work well under pressure.

· Strong troubleshooting abilities

· Work efficiently and effectively both independently and with a team

· Able to manage difficult customer situations and respond promptly to service requests to meet customer needs.

· Strong follow up skills

Home Office Requirements include, but are not limited to:

· Dedicated workspace with consistent power supply for individual use during working hours

· Fast, reliable and secure internet connection that is hard wired to the modem

· Computer and phone equipment will be supplied

Benefits:

We provide a competitive compensation and benefits package, including:

· Medical coverage

· Dental coverage

· 401(k)

· Paid Vacation & Holidays

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:
• 8 hour shift
• Day shift

Work Location: Hybrid remote in Hopewell Junction, NY 12533 Apply Job!

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Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.