[Remote/WFM] Customer Experience Representative

This position is easy to learn and perfect for a first job. Customer Experience Representative! This role in Remote not only offers a great job but also a vibrant community. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.

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The Customer Experience Representative (CXR) at National Car Rental and Alamo Rent A Car is responsible for providing superior customer service and facilitating the rental process. This role involves engaging with customers in a friendly manner, ensuring efficient transactions, and offering company-approved services and products to enhance the customer experience. The position is crucial for maintaining customer satisfaction and operational efficiency in a fast-paced environment.

Responsibilities
• Meet and greet customers in a professional, friendly, and timely manner
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• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
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• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
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• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
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• Place outgoing calls for callback management and miscellaneous calls as assigned
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• Assist to assess the condition of rental vehicles upon return
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• Notify Management of any known customer problems
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• Notify Management of any known vehicle problems and any required vehicle maintenance
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• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training

Requirements
• Must be at least 18 years old
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• High School Diploma or G.E.D. required
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• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
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• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
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• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Nice-to-haves

Benefits
• Competitive starting pay
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• Performance-based promotions
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• On-the-job training and development opportunities Apply Job!

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Your Future Starts Here

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now!