[Remote/WFM] CSR - Customer Service Representative/Administrative
This position is easy to learn and perfect for a first job. CSR - Customer Service Representative/administrative Assistant! We believe in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.
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Are you hard working, organized, positive customer service professional?Can you speak with a smile in your voice and have a genuine desire to help people?
Our CSR/Administrative Assistants work to ensure that every customer is taken care of to the very best of our abilities. As an administrative assistant, you must play an integral role in maintaining a good customer relationship.
Job Responsibilities include (but are not limited to):
 Inbound calls on multi line phone system during scheduled hours
 Outbound calls for service, follow-ups, & membership inspections
 Email correspondence & coordination with customers
 Monitor & contact expired memberships
 Additional duties as assigned from Office Manager
Strongly Preferred Qualities:
 Customer Service Experience
 Knowledge/Experience of ServiceTitan program
WE EXPECT YOU TO:
 Have superior phone skills and be comfortable calling customers
 Have superior organizational skills
 Be proficient in Microsoft Office; computer savvy
 Work with a great attitude
 Have strong attention to detail
 Have a clean criminal background; be drug free
 Be a team player with a Âcan do attitude
 Show up to work on time and complete all responsibilities efficiently
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
 401(k)
 401(k) matching
 Dental insurance
 Employee discount
 Health insurance
 Life insurance
 Paid time off
 Vision insurance
Schedule:
 8 hour shift
 Monday to Friday
 Weekends as needed
Education:
 High school or equivalent (Preferred)
Experience:
 Customer service: 1 year (Required)
Ability to Relocate:
 Norfolk, VA: Relocate before starting work (Required)
Work Location: In person Apply Job!
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Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
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