[Remote/WFM] Canon Brand rep & Live Chat

Thrive in a culture of innovation and teamwork. We're hiring a Canon Brand Rep & Live Chat! This is an exciting Remote opportunity with an immediate start. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.

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Days – 2 days a week (potential for more depending on events, location, and availability)

Hours – Chat - 5 – 8 hours / In-store – 6 hours / Event – Varies

Locations – UK Nationwide

Summary

We are seeking a passionate and customer-centric individual to join our team as a face of an imaging and print brand. As a Brand Representative and Live Chat Operator, you will play a pivotal role in providing exceptional customer support and assistance through in-person and real-time chat interactions as well as building relationships in-store. Your excellent communication skills, knowledge of DSLR/Mirrorless cameras and print, problem-solving abilities, and commitment to delivering outstanding service will be instrumental in ensuring a positive experience.

Responsibilities
• Engage with customers via chat to provide prompt, polite, and informative support
• Maintain a deep understanding of the company's products, services, and policies to provide accurate and comprehensive assistance
• Effectively handle customer inquiries, resolve issues, and address concerns with empathy and professionalism
• Provide reports on chats you handle to give us a better insight into customer and query trends
• Train in-store staff to a level where they feel confident in demonstrating the brand’s products and services when you are not around.

Key Requirements
• Proven experience as a Live Chat Operator or Customer Service Representative
• Exceptional written and verbal communication skills with a strong command of grammar and spelling
• Excellent problem-solving and decision-making abilities
• A genuine passion for photography, videography and/or print
• A customer-focused mindset with a genuine enthusiasm for providing outstanding service.
• Adaptability, patience, and the ability to work independently and as part of a team
• A positive attitude and big personality.
• Ability to learn quickly and a drive for self-development
• Valid Driving License with the ability to travel all over the country when required.

What does this role offer you?
• Flexibility of shifts where possible.
• A chance to work with a leading imaging and print brand.
• An opportunity to be part of team that is passionate about photography.

About Us

We are Big Picture, a leading marketing agency for tech brands with 25 years of experience working with leaders in the technology market. For this role, we are seeking a passionate and knowledge individual to join our team as a Brand Representative and Live Chat Support Specialist for a leading imaging and print brand.

What are the next steps if you are successful with your application?

If your application is successful, then we will invite you to a screening call to get to know you and then an in-person interview. Once all interviews have been conducted, we will let you know If you were successful and organise a training session before you start. Apply Job!

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We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.