[Remote/WFM] Call Center Agent- Home Office & Remote Arizona

workwarp is looking for a passionate Call Center Agent- Home Office & Remote Arizona! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.

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WHAT YOU’LL DO:
• Answer incoming phone calls, assist with scheduling appointments, and answer all questions about our services.
• Ensure that all additional service opportunities are presented to the customers in a confident manner including \"why\" the service would be beneficial to the experience.
• Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the customers.
• Demonstrate effective problem solving and customer relation skills.
• Communicate information clearly and accurately to the customers through the appropriate written and verbal means.
• Provide feedback to supervisors on processes and customer interactions as necessary.

YOUR SKILLS AND EXPERIENCE:

We’ll provide training and information to make sure you’re comfortable in your new role, however, we’re looking for you to come to the table with the following skills and/or experience:
• High school diploma or a combination of education and experience
• Strong grammar and communication skills
• Strong computer skills and the ability to use multiple systems at the same time, while answering calls
• Demonstrated success in providing exceptional customer service on the phone and via email
• Fluent English required; English and Spanish would be beneficial
• Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
• Demonstrate regular attendance and adherence to call center schedule

This offer from \"PerunHR\" has been enriched by Jobgether.com and got a 77% flex score. Apply Job!

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Join Our Team!

This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.