[Remote/WFM] Bilingual Customer Service Specialist
Your next great career move starts here. We're looking for a Bilingual Customer Service Specialist - Spanish/english! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. This straightforward role comes with a dependable salary of a competitive salary.
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Company DescriptionMUST BE BILINGUAL IN ENGLISH&SPANISH
Sutherland is on the lookout for team-oriented and results-driven people to join us as Customer Service Specialist. These forward-thinkers will be responsible for efficiently managing client accounts by taking ownership of account handling, maintenance, collection and liquidation for assigned portfolios.
The Sutherland team is dedicated to providing professional work opportunities that will aid in the development of your analytical and problem-solving skills. We are committed to building a better you!
Job Description
On our team you will enjoy:
 A supportive team environment- All efforts are collective, so you are never alone
 Top-notch paid training- A chance to learn and earn
 Unlimited advancement opportunities- Your career development is never-ending
 Rewarding benefits package- Your well-being is top priority
Your new Career will include:
 Analyzing payment history/notes and clearly communicating account statuses to customers
 Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements
 Promptly report/refers sensitive and complex issues to the Team Leader
 Documenting all activities in accordance with established procedures in a clear and concise manner
Qualifications
 MUST BE BILINGUAL IN ENGLISH&SPANISH
 High School Diploma (required)
 Ability to type a minimum of 30 WPM
 Previous experience in customer service, retail services, and call contact environment
 Strong organizational and problem-solving skills
 Demonstrated ability to perform at a high level, to support our high volume of inbound calls
 Excellent verbal and written communication skills
 Excellent attention to detail
 Working knowledge of Microsoft Windows, Word, and Excel
 Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines
Additional Information
All your information will be kept confidential
Advance your career with one of the world's most respected brands and one of the top automotive companies in North America!
We're driven by success, are you?
Must be legally entitled to work in the USA at time of application.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. Apply Job!
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We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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