Immediate Hiring: Call Center Support Specialist (Remote)
Let's build something amazing together. We're looking for a Call Center Support Specialist! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.
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(Remote Oppurtunity)We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services...
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
 Respond to customer queries in a timely and accurate way, via phone, email or chat
 Identify customer needs and help customers use specific features
 Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
 Update our internal databases with information about technical issues and useful discussions with customers
 Monitor customer complaints on social media and reach out to provide assistance
 Share feature requests and effective workarounds with team members
 Inform customers about new features and functionalities
 Follow up with customers to ensure their technical issues are resolved
 Gather customer feedback and share with our Product, Sales and Marketing teams
 Assist in training junior Customer Support Representatives
Requirements And Skills
 Experience as a Customer Support Specialist or similar CS role
 Familiarity with our industry is a plus
 Experience using help desk software and remote support tools
 Understanding of how CRM systems work
 Excellent communication and problem-solving skills
 Multi-tasking abilities
 Patience when handling tough cases
 BSc in Information Technology or relevant diploma Apply Job!
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Simple Application Process
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