Hiring Now: PART-TIME Customer Support Representative - Weekend

Key Job Details:

• Company: Workwarp
• Position: PART-TIME Customer Support Representative - Weekend Overnight Shift
• Compensation: a competitive salary
• Start Date: Immediate openings available
• Location: Remote

 

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About Us Zentro is the choice for discerning internet users who demand the best. We empower our customers with remarkably fast, exceptionally reliable Internet service, delivering it with unbeatable 99.99% uptime and uncommonly responsive customer support. Zentro is a refreshing alternative to the never-ending headaches and hassles of dealing with the usual suspects. Our name may be new to you, but we're actually the largest independent (and highest rated!) MDU-focused ISP in the country, improving the way people get and stay online... today, tomorrow and beyond. Zentro is seeking to hire part-time (Friday nights and Saturday nights) phone support specialists who will support customers of our Gigabit Internet services. Potential candidates should have a basic understanding of computer hardware, software, and wireless routers. If you have some knowledge and a strong interest in computers/networking along with customer service skills and experience, we are willing to train advanced skills. Essential Duties and Responsibilities • Overnight weekend shift required (approximately 10pm-7am Friday and Saturday nights) • Configure and troubleshoot wired and wireless network issues for customers over the phone. • Recognize and understand how to configure customers' equipment to connect to the Internet via a wireless router, which may include connecting standard consumer electronic devices such as streaming devices, computers, laptops, tablets, smartphones and more. • Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs. • Conduct follow-up calls to customers with recent completed service requests or calls • Reply to customer email inquiries. • Work with customers to sign up for new service and resolve basic billing issues. • Troubleshoot advanced networking protocols within the company network. Qualifications: • High School Diploma or equivalent education • Requires either previous networking or telephone customer service/support experience • A basic understanding of computer hardware and software and consumer wireless routers • High ethical standards, strong work ethic with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions • Must have the ability to solve problems with patience and a positive approach. • Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines. Compensation • Salary: $16 - $18 / hour + Bonus Opportunities • Part-time sick leave Powered by JazzHR 7KFIcyyfuv Apply Job!

 

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