Hiring Now: Customer Care Specialist - Remote
Key Job Details:
- Start Date: Immediate openings available
- Company: Workwarp
- Compensation: a competitive salary
- Position: Customer Care Specialist - Remote
- Location: Remote
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A nationwide Energy Services company is interested in hiring Remote Customer Service Representatives to support their team in North Carolina. Candidates interested in this position need to live in North Carolina or the Eastern Time Zone.Description
 Answer incoming customer telephone calls and log all calls
 Work across multiple programs and phone lines and ability to transfer calls
 Promote participation in energy efficiency programs that the customer may qualify for
 Address and resolve customer inquiries, regarding products, services, billing, etc.
 Establish and maintain positive working relationships with customers by ensuring a high level of customer service
 Address and resolve customer complaints and make recommendations
 Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer
 Follow-up on customer calls not immediately resolved
 Provide accurate and timely information regarding the status of customers application and rebate checks
 Enter all required information into computerized systems to create and maintain the customer database.
 Provide inside support to Program Manager, Energy Engineers and Energy Advisors as needed
 Communicate with customers via alternative media
 Attendance and punctuality
Skills & Qualifications
 High School diploma or equivalent
 Associates Degree - Preferred
 1-2 years of previous customer service experience
 Proficient in English and Spanish - Preferred
Pay And Benefits
The pay range for this position is $19.00 - $21.00
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 Medical, dental & vision
 Critical Illness, Accident, and Hospital
 401(k) Retirement Plan  Pre-tax and Roth post-tax contributions available
 Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 Short and long-term disability
 Health Spending Account (HSA)
 Transportation benefits
 Employee Assistance Program
 Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position will be accepting applications until Jan 14, 2025.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply Job!
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