Hiring Now: Contact Center Agent, Remote
Propel your career forward by joining our team as a Contact Center Agent, Remote! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.
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OverviewThis fully remote position supports the contact center and provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility.
What We Provide
 Referral bonus opportunities
 Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
 Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
 Employer-matched 401k retirement saving program
 Personal and financial wellness programs
 Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
 Generous tuition reimbursement for qualifying degrees
 Opportunities for professional growth and career advancement and CEU credits
What You Will Do
 Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.
 Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.
 Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.
 Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.
 Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.
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Qualifications
Education:
 High School Diploma or equivalent required
 Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred
Work Experience:
 Minimum of one year of customer service experience preferably in a health care setting required
 Excellent oral/verbal communication and customer service skills required
 PC skills including Microsoft Office
 Bilingual skills may be required as determined by operational needs
Compensation
$17.49 - $21.80 Hourly
About Us
VNS Health is one of the nationÂs largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives usÂwe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 Âneighbors who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond. Apply Job!
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Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
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