Hiring Now: Application Support Specialist

Job Highlights:

• Start Date: Immediate openings available
• Compensation: a competitive salary
• Position: Application Support Specialist
• Company: Workwarp
• Location: Remote

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Key Responsibilities: • Ticket Management: • Oversee and manage Invanti and Cantor tickets, ensuring timely resolution and appropriate follow-up. • Prioritize and escalate tickets as necessary to ensure efficient handling of all issues. • Approval Coordination: • Obtain necessary approvals on A&W tickets from relevant business stakeholders. • Ensure all approvals are documented and communicated effectively. • Help Desk Coordination: • Contact and follow up with the help desk to address any software-related issues. • Provide detailed information and context to facilitate prompt and accurate support. • Migration Arrangements: • Coordinate software migrations with the organization, ensuring minimal disruption to operations. • Send out notifications to relevant parties regarding migration schedules and updates. • Ensure all necessary preparations are in place for smooth transitions during migrations. • Security Management: • Manage Cantor security assignments, ensuring appropriate access levels for all users. • Regularly review and update security settings to maintain system integrity. • Task Management: • Follow up with Team members on tasks due and update statuses. • Assist Team with Interteam communications when required.

Qualifications: • Proven experience with A&W Cantor window manufacturing software. • Strong organizational and project management skills. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Proficiency in managing technical support tickets and coordinating with help desks. • Understanding of software security management and best practices.

Preferred Qualifications
• Experience in coordinating software migrations and managing user access levels.
• Previous experience in a similar role within the window manufacturing industry Apply Job!

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We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

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