Customer Service Representative (within 60 minutes of Portsmouth, NH)
Core Information:
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Location: Remote
- Company: Workwarp
- Position: Customer Service Representative
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Marion Edward & Associates is seeking a Customer Service Representative/Support to assist MEA CLIENT staff with customer service and help desk support, and other project coordination and scheduling. He/She will primarily focus on CLIENT projects.Responsibilities...
 Responds to Inbound/Outbound Call Inquiries
 Initiates outbound calls to respond to inquiries and to follow-up with previous contacts
 Responds to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities
 Performs support ticket transaction resolution tasks and administrative functions
 Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
 Responsible for maintaining adequate records/documentation for audit and internal control purposes
 Routes mail, email, and other administrative support duties as assigned
 Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries
 Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities
Required Skills:
 Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
 Expected to have excellent verbal, written communication and troubleshooting skills
 Demonstrated understanding and ability to work with persons with disabilities.
 Ability to compose reports, business correspondence, and procedure manuals.
 Excellent verbal and written communication skills.
 Ability to troubleshoot.
 Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
 Excellent attention to detail and ability to manage time effectively in a fast paced environment.
 Knowledge of MS Windows, Excel and Word preferred.
Education:
High School degree or equivalent required
Experience:
6-month Call Center experience preferred; or 1-year customer service; Bilingual a plus (Spanish)
Working Conditions:
Office Setting
Job Types: Full-time, Temporary
Pay: $18.00 - $21.00 per hour
Shift:
 8 hour shift
Weekly day range:
 Monday to Friday
Work setting:
 Remote
Education:
 High school or equivalent (Preferred)
Experience:
 Customer Support & Client Services Occupations: 1 year (Required)
Location:
 Portsmouth, NH (Required)
Work Location: Remote Apply Job!
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We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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