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Your next career move could be with Columbus, OH as a Urgently Need Regional IT Support Administrator! This role in Remote not only offers a great job but also a vibrant community. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.
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Job title: Regional IT Support Administrator Company: Tailored Management Job description : Job Description Company Overview Based in Columbus, Ohio, Hexion Inc. is the global leader in thermoset resins. Through a broad range of thermosettechnologies and specialty products, Hexion serves and supports customers in a diverse range of applications and industries. Hexion materials are found in products that touch nearly every facet of modern living. At Hexion, we believe that leadershipbegins with integrity, ethics and environmentally sound operations. When you work for Hexion, you are partnering with acompany that is not only focused on delivering value but on doing it in a safe, ethical and environmentally responsible manner. Position Overview The IT OSS Regional Administrator provides technical and administrative support to locations situated in their responsibleregion. The IT OSS Regional Administrator will enable end-users to perform their business activities at multiple locations andprovides the needed technical, business and administrative support to our end-users. Support encompasses Break-Fix, SiteProjects, IT initiatives and Compliance activities. Additionally, this person provides IT support and administrative functions incoordinating multiple sites. The IT OSS Regional Administrator is promoting and enforcing IT policies, policies & standards For all activities carried out, the IT OSS Regional Admin receives guidance and tutoring from the IT OSS Regional Manager. Job Responsibilities IT End User Support Guide and support users on creating incidents/requests, using Knowledge Base, User induction Provision equipment to end users: Computers and other equipment Act as a Subject Matter Expert for local hardware (Servers, routers, switches, access points, etc.) and software and guidedispatch-technicians from various vendors as needed Support local IT hardware like workstations, printers and other (small) IT equipment. This consist of image/reimage,break fi x/hardware Refresh and shipping of IT equipment (to other locations). May install or rack servers, switches,routers, access points, etc. in coordination or at the direction of the managed service provider IT on site services representative at primary site and coordinator for multiple Build Relationship with End-Users and act as the voice of the customer Provide local hands- and eyes services for all local IT Infrastructure for planned, unplanned, outages & turnarounds Assist and support RDS (Remote Desktop Support)/Apps team on local applications. The IT OSS Regional Administratorwill have detailed knowledge about the local IT solutions and will provide guidance for local non-SAP applications Travel to sites to provide IT support as required (up to an average of 25%) An IT OSS Regional Administrator could support other locations outside of their region as required. Associate should expect to be in an on-call rotation. IT End User Support Coordination Supports Change Management for her/his region with a focus on Service Provider Management Problem Management: Escalations and Manage End-User Satisfaction Assures communication to end users about IT Services including translation of IT related announcements Act as onsite contact and coordinator for dispatch-technicians, outside vendors and service providers Assign tasks and responsibilities to dispatch-technicians and 3rd parties Follow IT support escalation process and procedures Train and guide dispatch-technicians as needed Liaison between IT towers and the end-users Support Workplace Services with Patch, Image and package lifecycle Perform activities in adherence to Business Continuity Service Validation and Testing Management Continual Service Improvement IT Asset Management / Procurement Create IT procurement requests for her/his region Supports invoice queries and selection of non-standard items Supports Inventory management: Keep CMDB up-to-date and manage IT inventory at sites, including physical checks High value assets recording in the CMDB and low value asset tracking in Tracking sheets Enter Good Receipt in SAP for IT equipment receival Responsible for full lifecycle Asset Management, end-to-end: Procurement to disposal Telecom Management Support mobile/data/voice lines (ordering and provisioning / deprovisioning mobile phones, desktop phones, and working with local telephony providers). Provide support and coordinate vendors for wireless and Fixed-line Telecom services Local Supplier Management Asset management: Hand-out/collection equipment to end-user Competencies Future Focused Thinks from the Future Makes fact-based decisions - is not swayed by contrary opinions or perceptions Is continually curious and open to new ideas Enables an environment that embraces creativity and innovation Trust & Teamwork Listens First Takes the time to listen for understanding and asks questions to clarify Uses communication skills that enhance teamwork (listens, is open, is honest, timely, and direct) Encourages others to listen using active listening skills Talks Straight Communicates directly, honestly, respectfully and in a timely manner to resolve conflict Uses simple language that is clear and to the point Is able to clearly define reality, even if it is controversial Aligns Practices accountability and collaboration to move the conversation forward Openly shares information Demonstrates Boundaryless Behavior Actively participates and openly shares with others - is transparent Works well with other departments, functions, regions and cultures Open to learning from others and values views different from own views Transformational Leadership Works with Velocity Prioritizes workload; focuses on completion and is organized Anticipates next steps and works towards them Achieves Business Results Focuses on the Customer Promotes a customer-focused culture and continuously strives to deliver value to the customer Works with customers (internal and external) to understand and meet their needs Commits Keeps a promise, trust or pledge to do something now or in the future Actions and behaviors align with the goals of the organization Is fully engaged Demonstrates Agility Makes smart decisions quickly Receives feedback and adjust behavior Effectively works and communicates in a matrix environment Minimum Qualifications Strong analytical skills for complex problem solving. Has basic knowledge of ITIL framework and processes Has basic knowledge of Project Management skills Ability to articulate technical topics to non-technical audiences Solid organizational skills including attention to detail and multitasking skills Ability to effectively work and communicate within a matrix environment Proficient in Microsoft Office and Outlook Good interpersonal skills with strong written and oral communication skills Education Bachelor's Degree in Computer And Information Systems Other We are an Equal Opportunity, Affi rmative Action employer. All qualifi ed applicants will receive consideration for employmentwithout regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualifi edindividual with a disability or any characteristic protected by law. In order to be considered for this position candidates are required to submit an application for employment through our careersite, be at least 18 years of age, willing to take a drug test , submit to a background investigation as part of the selectionprocess, as well as additional periodic background checks as required by the Chemical Facility Anti-Terrorism Standards(CFATS) or regulations adopted by the Department of Homeland Security or other regulatory agencies Candidates are required to have unrestricted authorization to work in the United States. If currently an employee of the Company, you must have current satisfactory work performance and in most cases, have beenin your current role 18 months. Disclaimer: We are not accepting unsolicited assistance from search fi rms/employment agencies for this employmentopportunity. Please, no phone calls or emails to any employee about this position. All resumes submitted by searchfi rms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or methodwithout a valid written search fi rm agreement in place for this position will be deemed the sole property of the Company; nofee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means Expected salary : $37 - 45 per hour Location : Columbus, OH Apply Job!Â
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