[Remote/WFM] Work from Home Call Center Representative
Key Job Details:
- Location: Remote
- Start Date: Immediate openings available
- Position: Work From Home Call Center Representative
- Company: Workwarp
- Compensation: a competitive salary
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Employer Industry: Pharmacy Benefit ManagementWhy Consider This Job Opportunity...
 Salary up to $15.58 per hour
 Opportunity for career advancement and growth within the organization
 Supportive and collaborative work environment
 Chance to make a positive impact on client satisfaction and member experience
 Comprehensive training programs provided, including HIPAA courses
What To Expect (Job Responsibilities)
 Provide Help Desk phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
 Acquire knowledge and proficiency in systems leveraged by the Help Desk to assist members effectively
 Resolve customer service issues and pharmacy network problems to ensure client satisfaction
 Assist with the startup of new clients, including new group enrollments, changes, and deletions
 Perform office duties such as copying, collating, mailings, filing, and credit card processing as needed
What Is Required (Qualifications)
 Must be available and punctual for scheduled work shifts
 Minimum educational requirement: High School Diploma or GED, or equivalent experience
 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service
 Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
 Exceptional phone, listening, written, and verbal communication skills
How To Stand Out (Preferred Qualifications)
 Experience with Microsoft Office applications
#PharmacyBenefitManagement #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
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