[Remote-Position] Customer Service Representative (Remote)
Quick Overview:
- Start Date: Immediate openings available
- Company: Workwarp
- Position: Customer Service Representative
- Location: Remote
- Compensation: a competitive salary
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OverviewInteLogix is seeking a Customer Service Representative to join our organization, remote. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.
Who we are:
At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.
What's the role about?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
 Are you energetic, enthusiastic with an engaging personality?
 Are you driven to deliver effective results while providing excellent customer service?
 Do you have extraordinary communication skills?
What's in it for YOU?
 Paid Training
 Medical, Dental, and Vision Insurance
 Paid Time Off
 Employee Discounts
 Full-time, non-seasonal
 Career Advancement
 Early access to earned wages via PayActiv
 Access up to 50% of earned wages (capped at $500 per pay period)
 Salary Range: Up to $16.00/hour, pay is determined by scope of responsibility within the role, your experience, location and other job related factors
Responsibilities
 Serve as the primary point of contact for customers via phone
 Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
 Maintain a thorough understanding of products, services and policies to effectively assist customers
 Accurately document customer interactions and transactions across all tools/platforms
 Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
 Strive to exceed customer satisfaction goals and performance metrics
 Continuously seek opportunities to improve the customer experience and streamline processes
 Stay updated on product knowledge and industry trends to better assist customers
 Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Qualifications
What We Look for in a Candidate:
 Must be 18 years of age or older
 High School Diploma or equivalent
 Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
 Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
 Typing Assessment required
 Superb attendance, so you can be there when our customers need us
All job offers are contingent upon completion of drug screen and background check.
Employment Type: FULL_TIME Apply Job!
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Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
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