[Remote-Position] Customer Service Agent Remote
Fit right into our supportive and forward-thinking team as a Customer Service Agent Remote! Our Remote office provides a state-of-the-art and comfortable workspace. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.
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We are completely remote. You choose your favorite spot to work and help customers every day. It's all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you'll never feel isolated or alone.We're interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.
Responsibilities:  Maintain a positive, empathetic, and professional attitude toward customers at all times.  Respond promptly to customer inquiries.  Communicate with customers through online portals/systems  Acknowledge and resolve customer complaints.  Serve as a product expert to support customer needs  Process orders, forms, applications, and requests.  Keep records of customer interactions, transactions, comments, and complaints.  Communicate and coordinate with colleagues as necessary.  Ensure customer satisfaction and provide professional customer support.  Provide amazing customer service!
Requirements:  Fluent in English, both written and spoken.  High school diploma, general education degree or equivalent.  Ability to stay calm when customers are stressed or upset.  Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms  1-2 years of experience in Customer Support  Experience in handling E-commerce/Saas businesses is a plus  Experience working remotely is a plus  Have handled customer support needs of US/UK clients  Has great problem-solving skills  Can work with minimum supervision  Open to working in shifts  Has a conducive remote working environment  Has a stable internet connection, hardware, and power - with backups in case of outages  Amazing personality!
Equipment:
 8gb RAM and Core i3 above or equivalent processor (required)
 Stable internet connection - 15 +mbps
 Has a stable internet connection, hardware and power - with backups in case of outages
Job Types: Full-time, Permanent Apply Job!
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Are You the One We're Looking For?
If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
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