[Remote-Position] Client Communication & Happiness Coordinator

Quick Overview:

• Position: Client Communication & Happiness Coordinator
• Compensation: a competitive salary
• Company: Workwarp
• Start Date: Immediate openings available
• Location: Remote

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All Care To You is a Management Service Organization providing our clients with healthcare administrative support. We provide services to Independent Physician Associations, TPAs, and Fiscal Intermediary clients. ACTY is a modern growing company which encourages diverse perspectives. We celebrate curiosity, initiative, drive and a passion for making a difference. We support a culture focused on teamwork, support, and inclusion. Our company is fully remote and offers a flexible work environment as well as schedules. ACTY offers 100% employer paid medical, vision, dental, and life coverage for our employees. We also offer paid holiday, birthday time off, sick time, and vacation time as well as a 401k plan. Additional employee paid coverage options available.

Job purpose

The Client Communication & Happiness Coordinator is responsible for providing administrative support for client meetings and reporting. This position will be a liaison between ACTY and our clients ensuring client happiness and satisfaction. This position is ideal for someone who is a strong communicator and team player.

Duties and responsibilities

· Post all client/provider facing reports to SharePoint and/or other submission locations.

· Review and alert MSO leadership of any issues with client facing reports.

· Maintain monthly and quarterly meetings with all clients. Schedule meeting reminders, follow-ups, and obtain RSVPs.

· Prepare agendas, minutes, and meeting materials. Coordinate with clients on agenda updates and additional items. Follow through with post-meetings tasks, i.e. implementing new strategic objectives, providing follow-up documentation and reporting around a particular subject, submitting honorariums, etc.

· Communicate all client related changes and updates company/department wide.

· Provide support to department leaders as needed.

· Be an internal and external facilitator between ACTY and clients to maintain and ensure customer happiness.

· Communicate good news, feedback, and reviews to increase customer and team satisfaction.

· Collaborate with a diverse team to provide exceptional customer service and support.

· Schedule and facilitate joint operations meetings with all health plans regularly including notifying internal staff to prepare issues to be addressed, and present at these meetings.

· Utilize your strong problem-solving skills to address challenges and find efficient solutions.

· Maintain confidentiality and adhering to the highest ethical standards in our extremely sensitive and private environment.

· Demonstrate excellent written and verbal communication skills in all interactions with internal and external stakeholders.

· Other duties and projects as needed.

Qualifications

· 1-2 years Healthcare Administration experience preferred

· 3 years Customer Service and Communication experience

· Proficiency using Outlook, Microsoft Teams, Zoom, Microsoft Office (including Word and Excel) and Adobe

· Detail oriented and highly organized

· Strong ability to multi-task, project management, and work in a fast-paced environment

· Strong ability in problem-solving

· Ability to self-manage, strong time management skills

· Ability to work in an extremely confidential environment

· Strong written and verbal communication skills

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:
• 8 hour shift
• Monday to Friday

Experience:
• Healthcare Administration: 1 year (Preferred)

Location:
• California (Preferred)

Work Location: Remote Apply Job!

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