[Remote-Position] Claims Customer Contact Representative

Join a team that's making a tangible difference. We're seeking a Claims Customer Contact Representative! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.

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The Claims Customer Contact Representative at Fidelity & Guaranty Life Insurance Company is responsible for managing a high volume of inbound calls related to life and annuity claims. This entry-level position focuses on providing accurate information and resolving customer inquiries promptly while adhering to privacy regulations. The role does not involve supervisory responsibilities and emphasizes quality service to various stakeholders, including financial advisors and claimants.

Responsibilities
• Professionally handle incoming calls and ensure inquiries and issues are resolved promptly and thoroughly.
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• Manage a large volume of inbound calls in a timely manner.
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• Efficiently research and document call reasons and resolutions, focusing on privacy regulations.
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• Handle inquiries in the best interest of the customer and the company.
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• Provide quality service and support to various areas, including Financial Advisors, Claimants, and Exchange Companies.
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• Follow documented procedures and guidelines when providing service to F&G customers.

Requirements
• High School diploma or GED.
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• 1+ year in customer service or call center experience, preferably in the insurance industry.

Nice-to-haves
• Basic understanding of F&G's structure and product/service offerings.
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• Ability to handle customer questions and concerns in a timely and professional manner.
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• Awareness of workloads and willingness to assist team members.
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• Basic understanding of digital techniques and tools used at F&G.

Benefits
• Life insurance Apply Job!

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Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

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