[Remote-Position] Chat Sales Support Representative
Quick Overview:
- Compensation: a competitive salary
- Position: Chat Sales Support Representative
- Location: Remote
- Start Date: Immediate openings available
- Company: Workwarp
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Position Overview:The Sales Support Representative is an experienced professional with knowledge of sales and customer service best practices. You will be responsible for qualifying and keeping track of incoming leads, using our internal CRM System. This individual will act as a brand ambassador, representing the company and answering all the questions flowing from the chats, calls, voicemails, website, phone calls etc. We expect you to perform well in a team environment and have exceptional people skills.
Responsibilities:  Work with Lead Distributor and Account Executives to ensure leads are evaluated according to qualification criteria  Provide Support to sales agents and respond to customer and prospect queries  Calling on open leads to qualify if they are still interested  Stay up to date with new products and feature launches and ensure the sales team is on board  Work within the internal CRM to ensure updates in the system  Maintain regular contact with prospective customers/leads/accounts  Learn the product to become a product expert  Learn the system and become a system expert
Experience Required:
 3+ years' experience as a sales support specialist or sales support associate
 Excellent customer service skills
 In-depth understanding of sales principles and customer service practices
 Expert data entry skills specializing in accuracy
 Strong organizational and project management skills
 Hands on experience with CRM systems
 Knowledge of Microsoft Outlook, Word, Excel, and basic Office programs
 Self-motivated individual, strong work ethic, optimistic disposition, team player
Education/Licenses/Certification/Formal Training:
 High School Diploma required
 College Degree preferred
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