[Remote-Position] Live Chat Customer Service Advisor
Let's build something amazing together. We're looking for a Live Chat Customer Service Advisor! This Remote position offers an immediate start for the right candidate. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.
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Description:Â Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries
 Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
 Handling and resolving situations with customers in a timely and effective manner
 Assisting management with special projects relating to customer service
 Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times
 Handling multiple job tasks at one time and escalating issues in a timely manner
Requirements:  Willing to accept a temporary assignment  Must have a minimum of 3 months live chat experience  Ability to pass a typing speed test and type 50 WPM  At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent  Ability to sit and work at a desk and on the computer for extended periods of time  Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift  Ability to take inbound (voice) phone calls in a conversation-heavy environment  Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)  High School diploma or GED  Must be at least 18 years old  Ability to work a variable schedule, including evenings and weekends, based on call center needs  Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills  Must reside within an approved state*
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