[Work From Home] Customer Care Representative, Remote Customer
Role Snapshot:
- Compensation: a competitive salary
- Company: Workwarp
- Location: Remote
- Start Date: Immediate openings available
- Position: Customer Care Representative, Remote Customer Care - Amazon Pharmacy
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 High school diploma or equivalent (must be 18 years of age or older) 6+ months of professional experience working with computer and web-based tools
 Experience multitasking with phone and computer skills
 Submit and pass a pre-employment drug test in order to be considered
As a Customer Care Representative, you will play an essential role in empowering our customers to
take their medications and achieve better overall wellness.
This position is fully remote and you'll be working from home virtually. This role will require you
to work a variable reduced hour schedule that may start and end outside of normal business
hours. This position is 40 hours per week, but may require additional or fewer hours due to
business requirements.
#everydaybetter
Key job responsibilities
 Virtually assist customers and other advisors over the phone, email, and on the web with
billing/insurance verification, product, or service questions
 Manage both inbound and outbound calls
 Proactively identify solutions to questions you anticipate our customers having in each
interaction
 Take a hands-on approach to resolving every issue, owning it from start to finish or partnering
with pharmacist and pharmacy staff if clinical advisement is necessary
 Provide best-in-class service experience for our customers while working in a fast-paced
environment
 Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
 Provide our customers with technical support when navigating pharmacy.amazon.com
 Serve customers in a timely manner to ensure we are maximizing our relationship with them
 Understand each interaction is about more than solving a single problem, but an opportunity to
build a long-term relationship
 Promote customer privacy and safety by maintaining adherence to the company's Work From Home policy
 1+ year of relevant phone or email customer service experience
 Excellent communication skills (spoken and written)
 Experience working in a customer service or call center
 Experience working in healthcare environment
 Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
 Demonstrated ability to work as a team member
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Apply Job!
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