[Work From Home] Contact Center Agent, Remote
Our team is expanding! We have a new opening for a Contact Center Agent, Remote! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.
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OverviewThis fully remote position supports the contact center and provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility.
Compensation:
$17.49 - $21.80 Hourly
What We Provide
 Referral bonus opportunities
 Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
 Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
 Employer-matched 401k retirement saving program
 Personal and financial wellness programs
 Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
 Generous tuition reimbursement for qualifying degrees
 Opportunities for professional growth and career advancement and CEU credits
What You Will Do
 Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.
 Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.
 Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.
 Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.
 Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.
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Qualifications
Education:
 High School Diploma or equivalent required
 Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred
Work Experience:
 Minimum of one year of customer service experience preferably in a health care setting required
 Excellent oral/verbal communication and customer service skills required
 PC skills including Microsoft Office
 Bilingual skills may be required as determined by operational needs Apply Job!
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Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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