Service Desk Analyst (Weekend / 3rd shift) - Remote x3
Core Information:
- Location: Remote
- Start Date: Immediate openings available
- Company: Workwarp
- Compensation: a competitive salary
- Position: Service Desk Analyst- Remote X3
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Service Desk Analyst X 3Location: Remote...
Service Desk Analyst Summary:
The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. The will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate.
 Provides technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software
 Thoroughly documents all work completed into the appropriate call-tracking and incident management systems.
 Routinely utilizes and contributes to the knowledge base and actively promotes utilization to both internal and external
 Ensures appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service
 Assist in the on-boarding and training of new employees
Preferred Qualifications
 Associate's Degree in Information Systems, Business, or related field, or equivalent experience.
 Basic computer software applications including MS Office products, email, Internet access, and multimedia technology
 Knowledgeable with LAN or WAN networking
 Working knowledge of Windows OS
 Computer hardware components, systems, and peripherals
 PC support background and experience working in a call center / phone support environment
 Good organizational and problem solving skills
 Ability to multitask
 Ability to work in a highly collaborative environment
 Ability to work a flexible schedule including overtime as required
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