Customer Success Manager (B2B Healthtech SaaS) – REMOTE US based in USA
Customer Success Manager (B2B Healthtech SaaS) - REMOTE US based - LINQM - USA - work from home job
Company: LINQM
Job description: Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a client, and through your partnership, clients will derive maximum value from their investments, leading to project success, renewal, and expansion. Few roles provide such a direct impact on the growth of the company. You will become a trusted advisor to these clients, will deeply understand their business and their needs, and help them maximize the value they get.
This role involves working closely with the account management team, technical success, product and will lead consultative conversations with clients. You will be the client's internal advocate, helping ensure an excellent experience, and gathering feedback on ways to build the next generation of client-focused solutions. You will love this job if you are a natural relationship and business builder.
RESPONSIBILITIES
Lead the post-sale engagement, retention, and growth of your clients.
Support expansion of your accounts--identify opportunities, drive business outcomes, ensure clients are successful.
Build and foster relationships in the clients' business
Evangelize client success stories and client success systems and processes
Articulate and drive client use cases, client value and expansion while maintaining trusted client advisor status
Advocate for the client to internal stakeholders. Share client feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the user experience
Drive overall account health product adoption account renewals and growth, referrals, and client satisfaction
QUALIFICATIONS
2+ years of experience in a client-facing role ideally customer success, managing relationships, preferably working with a technical product
Sophisticated business sense and understanding of underlying drivers and strategy of our client's businesses
Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
Strong analytical skills and operating rigor
Strong presentation skills
History of success as a consultant, pre-sales, technical account management, or equivalent
Experience building account plans
Experience handling difficult customers or situations and can demonstrate resolutions
Willingness to tackle things on your own
Must work within a team environment
Ability to navigate data and people to find answers
A strong understanding of our business and products, and an ability to research/self-start
A capability to work well with a wide range of people, both internally and externally
The motivation and flexibility to work well in a high-growth environment where things change quickly
Desired Experience
Prior experience at a growth stage internet/software company
Familiarity with the aesthetics industry and the ability to research/self-start
Prior experience with SaaS start-ups
Expected salary:
Location: USA
Job date: Fri, 04 Aug 2023 22:32:41 GMT
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