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SYSTEMS PROGRAMMER ANALYST

Remote, USA Full-time Posted 2025-07-27

HRA/DEPT OF SOCIAL SERVICES

Posted On: 05/16/2024
Full-Time

Location

MANHATTAN
Exam May Be Required

Department

DSS ACCOUNTABILITY OFFICE NM

Salary Range:

$93,288.00 $107,281.00

Job Description

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE OR IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9.

The Office of Accountability Strategies (OAS) is responsible for providing strategic operational, analytical, and systems support services to the DSS-AO (Department of Social Services Accountability Office), across the DSS, and to sister agencies outside of DSS, ensuring data driven efficiencies are effectively implemented. Within OAS, DSS-AO Systems manages the full lifecycle of technical project delivery for their DSS-AO customers. DSS-AO-Systems develops, maintains and enhances systems; builds, maintains and expands data match resources; and designs and maintains customized databases.

OAS-Systems is recruiting for one (1) Computer Specialist Software II to function as a Systems Programmer Analyst, who will:
Design, develop and maintain new software applications that serve as tracking and reporting systems for various departments within DSS-AO/IREA to provide for integration with existing applications.
Work collaboratively with IST Project Managers, Program Area Management and End Users to ensure suitable design, testing and implementation. Work with ITS as necessary to provide effective integration with existing databases or applications used by other program areas.
Create relational database (SQL or Oracle) with corresponding views, functions and stored procedures based on user business rules.
Monitor database performance and ensure user issues are properly reviewed and resolved. Make database changes as necessary to address performance problems.
Manage the manipulation of large data files extracted from various databases (e.g. SQL, Oracle, DB2). These datasets may need to be imported into the user application database or exported for analysis and used for executive decisions.
Implement metadata standards for data elements (i.e. naming conventions, formats, default values) for system/applications.
Adhere to development standards and performs source control backups.
Create technical documentation for applications/processes

Work Schedule: Monday to Friday-9 am to 5 pm

Work Location: 375 Pearl Street

COMPUTER SPECIALIST (SOFTWARE) - 13632

Minimum Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in 1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Preferred Skills

Proficiency in Structured Query Language (SQL) queries and stored procedures on various relational databases including Oracle and SQL Server. - Experience in Business Intelligence and Analytical Tools (e.g., OBIEE), to deliver advanced analytical business reporting solutions. - Experience in .NET programming and web application design. - Experience in SharePoint design. - Experience in SQL Server Reporting Service (SSRS) and SQL Server Integration Service (SSIS). - Experience in Microsoft Access and Visual Basic for Applications (VBA)

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Shortlist

Job ID

636011

Title code

13632

Civil service title

COMPUTER SPECIALIST (SOFTWARE)

Title classification

Competitive-1

Business title

SYSTEMS PROGRAMMER ANALYST
Experience Level:

Experienced (Non-Manager)

Job level

Number of positions

Work location

375 Pearl Street
Category:

Constituent Services & Community Programs

SYSTEMS PROGRAMMER ANALYST

Apply Job!

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Southwest Airlines is a renowned leader in the airline industry, dedicated to providing exceptional customer service and delivering a positive travel experience. With a commitment to excellence, we are now seeking a motivated and customer-focused individual to join our team as a Customer Service Representative, working remotely from the comfort of your home. Job Description: As a Customer Service Representative at Southwest Airlines, you will play a pivotal role in ensuring our customers receive outstanding service throughout their travel journey. This position requires a passion for customer satisfaction, effective communication skills, and the ability to thrive in a remote work environment. Key Responsibilities: Handle inbound customer inquiries via phone, email, and online chat in a professional and timely manner. Assist customers with booking, reservations, and changes to their travel plans. Provide information regarding flight schedules, fares, policies, and other relevant details. Resolve customer issues and complaints with empathy and efficiency. Collaborate with other team members and departments to ensure seamless customer experiences. Stay informed about industry trends, company policies, and updates to provide accurate information to customers. What You Will Do: Engage with customers in a positive and friendly manner, creating a personalized and memorable experience. Utilize effective problem-solving skills to address customer concerns and find satisfactory resolutions. Navigate multiple systems and databases to access and update customer information. Adhere to company guidelines and procedures to maintain service quality and compliance. Participate in ongoing training and development programs to stay informed about product and service changes. Qualifications: High school diploma or equivalent; college degree preferred. Previous customer service experience, preferably in the airline or hospitality industry. Excellent communication and interpersonal skills. Proficient computer skills, including experience with customer service software and Microsoft Office. Ability to work independently and collaboratively in a remote team environment. Flexible schedule to accommodate varying shifts, including evenings, weekends, and holidays. Benefits: Competitive salary Comprehensive training program Employee travel benefits Health and wellness programs Remote work flexibility How to Apply: Interested candidates should submit their resume and a cover letter outlining their relevant experience and why they are a great fit for this role. Applications will be accepted until [insert closing date].

Remote, USA Full-time

SYSTEMS PROGRAMMER ANALYST

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